Contents

• Screen Time 
• Know Your Stuff 
  • Social Networks
  • Smartphones & Tablets
  • Streaming Services
  • Search Engines
  • Internet Browsers
• Common Issues 
  • Cyberbullying & Trolling
  • Identity Theft
  • Inappropriate Content
  • Sexting & Grooming
  • Radicalisation
  • Self-Harm
  • Where Can I Get Help?
• Gaming 
  • Popular Games
  • Common Issues and How to Deal with Them
• How Can Natterhub Help? 

• RSE (all targets with a digital slant)
• PSHE (online targets)
• UKCIS Education for a Connected World (all targets)
• Citizenship
• Computing

Screen Time

• Choose ‘screen-free zones’ in your home, like your child’s bedroom, in order to make sure they establish healthy sleeping patterns.
  
  
  
• Encourage regular breaks (every 30 minutes) and make sure screens are turned off an hour before bed.
  
  
  
• Set parental controls on devices that children regularly use (see the Know Your Stuff section for instructions on different devices and social media platforms. 
  
  
  
• Set a good example! Children will mimic your behaviour when it comes to screens, so be aware of your own bad habits.

Social Networks

1. Go to the Settings menu and select Privacy Shortcuts.
2. Click on the padlock symbol that says ‘Review a few important publicity settings’.
3. Follow the step-by-step instructions for four different topics. 

1. Click on your profile picture to open the menu.
2. Go to Settings and privacy.
3. Tap Privacy and safety.
4. Make sure Protect your Tweets is enabled to make sure only approved users can see what you tweet.
5. Untick Receive message requests to avoid getting direct messages from strangers.

1. Go to Settings in the top-right corner of the app.
2. Tap Account > Privacy
3. Make sure your Live Location is turned off.
4. Go to Blocked Contacts and tap the + icon to block unwanted contacts. 

1. Tap the gear icon on the right side of your profile screen.
2. Go to the Who Can… section to change privacy settings.
3. Make sure the Contact Me and View My Stories options are set to ‘My Friends’.
4. Enable ‘Ghost Mode’ to make sure nobody can view your location.
5. Untick ‘Let other people find me’ to protect your profile from strangers.

1. Go to Settings > Privacy > Account Privacy and set the switch to on. This means that only people who follow you can see your photos and videos, and anyone who wants to follow you must get your approval first.
2. Make sure Instagram’s anti-bullying filter is active, to hide any comments relating to a person’s appearance or threats against another user (this should be turned on by default).
3. Turn off sharing so that other users can’t spread your posts without permission, and make sure that Instagram isn’t connected to other social networks your child uses. 

1. Go to the menu in the top-right corner of your profile page and select Privacy and Settings.
2. Select Privacy and Safety and make sure that Private Account is set to ‘on’.

1. Once you’re in a ‘room’, you can tap the Lock icon at the bottom of the screen to secure that room.
2. Go to Settings (the cog icon at the top left), then tap Private Mode to make sure every room you enter is locked by default.
   
   
   

1. Generate random IDs for each Zoom meeting to make them more secure.
2. Go to Account Management > Account Settings and click Waiting Room - this means that you can see new people trying to join a meeting and decide whether to let them in.  
3. Click the Participants button in your Zoom window and select Lock Meeting to prevent people from joining, even if they have the link.

Smartphones & Tablets

1. Go to Settings and tap Screen Time.
2. Tap Continue, then choose 'This is My [device]' or 'This is My Child's [device]'.
3. If you're the parent or guardian on your device and want to prevent another family member from changing your settings, tap Use Screen Time Passcode to create a passcode, then re-enter the passcode to confirm.
4. If you're setting up Screen Time on your child's device, follow the prompts until you get to Parent Passcode and enter a passcode. Re-enter the passcode to confirm. In iOS 13.4 and later, after you confirm your passcode, you'll be asked to enter your Apple ID and password. This can be used to reset your Screen Time passcode if you forget it. 
5. Tap Content & Privacy Restrictions. If asked, enter your passcode, then turn on Content & Privacy.
6. Make sure you choose a passcode that's different from the passcode you use to unlock your device. To change or turn off the passcode on your child's device, tap Settings > Screen Time > [your child's name]. Then tap Change Screen Time Passcode or Turn Off Screen Time Passcode and authenticate the change with Face ID, Touch ID or your device passcode.

1. On the device on which you want parental controls, open the Play Store app.
2. In the top-left corner, tap Menu > Settings > Parental Controls.
3. Turn on Parental Controls.
4. Create a PIN. This prevents people who don't know the PIN from changing your parental control settings. If you're setting up parental controls on your child's device, choose a PIN that they don't already know.
5. Tap the type of content that you want to filter.
6. Choose how to filter or restrict access.
7. Once you set up parental controls, you can turn them on or off. When you turn them back on and create a new PIN, your old settings will come back. This helps you share a device with people who don’t need parental controls.
   
   
   

Games Consoles/Platforms

1. Go to Settings > Parental Controls/Family Management.
2. Select System Restrictions. You will be prompted to enter the default passcode before changing to a new one. 
3. Select the child user you want to apply Parental Controls to.
   
   
   

1. Go to Settings > Family and select your child’s account in order to manage it*.
2. Go to Privacy & Online Safety, Access to Content, or Web Filtering in order to view different options.
3. Alternatively, you can choose either Child Defaults, Teen Defaults, or Adult Defaults to

1. Login to Steam with the account your child will use.
2. Click the Steam Menu in the top, and open Settings.
3. Go to the Family tab that opens on the left side of the window.
4. Click Family View to start the wizard.
5. Follow the on-screen instructions through each step of the wizard. This allows you to choose the content and features you want the child to be able to access with their account.
6. Select and confirm your new PIN.

Streaming Services

1. Log in, click on your profile icon, then click Account.
2. Scroll down to Settings.
3. Click on Parental Controls.
4. Enter your Netflix password.
5. Create a PIN.
6. Scroll to Restrict by Maturity Level and click on the bubble above your kid's age group: Little Kids (6 and Under), Older Kids (12 and Under), Teens (14 and Under), or Adults (15+). 
7. You can also restrict all content so nothing will play without you entering a PIN. To do this, click the bubble above Little Kids.
8. If you want to restrict specific titles, regardless of their maturity rating, type them into the box under Restrict Specific Titles.

• On a PC or Mac, go to Prime Video Settings > Parental Controls.
• On the Prime Video app for iOS or Android, select My Stuff from the bottom menu, then select the Settings icon. From there, select Parental Controls, then Viewing Restrictions.
• Select an age restriction and the Devices you want them to apply to, then click Save.
  
  Note: Restrictions only apply to the device they were set up for.
  
  

1. When logged into your Disney+ account from any device, tap on the current profile name.
2. Select Edit Profiles.
3. Choose Add Profile.
4. Next, select an image for the new profile.
5. Type in a Profile Name.
6. Toggle Kids Profile to On (this disallows PG and 12A content for the profile).

1. Log in to your Twitch account using your email address and password. If you haven’t got an account click the Sign Up button.
2. Choose a PIN code to ensure that your child cannot change your chosen settings. You will be asked to enter the PIN twice to confirm.
3. Once logged in, select the drop-down menu at the top right corner of the browser and select ‘settings’
4. Use the Security & Privacy tab to block messages from strangers.
5. Use the Channel & Videos tab to moderate content that appears in the chat.

1. Go to the Settings & PINs area of My Account on the Now TV website.
2. Select Set Up Parental PIN.
3. Enter your PIN, confirm your password and click Save PIN.
4. All certificates will be selected as your default age rating. To choose a different rating, just select Change Settings. 

1. Tap the Lock icon in the bottom corner of any page in the app.
2. Complete the multiplication problem or read and enter the numbers that appear. Or, enter your custom passcode.
3. Select Settings.

Internet Browsers

1. Open a new Internet Explorer window.
2. Click Tools from the dropdown menu bar at the top of the page.
3. Click Internet Options, then select the Content tab.
4. Look for the heading marked "Content Advisor" and click the ‘Enable’ button.
5. Use the adjustable ‘ratings’ sliders to select what types of content are viewable.

1. Open Windows Settings and select Accounts.
2. Select Family & Other People from the left-hand menu.
3. Click on Add a Family Member.
4. Select Add a Child.

1. Log in to your administrator account on the device.
2. Click System Preferences.
3. Click Users and Groups.
4. Click the lock icon in order to begin making changes. Enter your password when prompted.
5. Click the + button below the list of users to add a new user.
6. In the New Account drop-down menu, choose Managed with Parental Control.
7. Choose the Age:

• 4+
• 9+
• 12+
• 17+

1. Add the full name of your child.
2. Next, enter an account name.
3. Enter a password.
4. Create a password hint in case your child forgets the password. (If it is forgotten, you can log in to your administrator account and reset the password).
5. Click Create User.
6. When finished, click the lock icon again to prevent further changes.

1. Click System Preferences.
2. Click Parental Controls.
3. Click the lock icon to make changes. Enter your password when prompted.
4. Select the user account whose parental controls you want to manage.
5. Click Enable Parental Controls.
6. Choose one of the following options:

• Allow unrestricted access to websites
• Try to limit access to adult websites. You can click the Customize button to add a list of sites to always allow, and a list of sites to never allow.
• Allow access only to these websites. There are a number of websites in this list, including Bing, Google, Facebook, Twitter, and others. Click the + to add another site to the list. Click a site in the list and then the - button to remove a site from the list.

1. When finished, click the lock icon to prevent additional changes.

Common Issues

• Threats of violence
• Rejection or exclusion from events, games, etc
• Impersonation or mimicry
• Public embarrassment

• Are they spending less time on the sites and platforms they usually visit? 
• Have you noticed any sudden changes in behaviour? 
• Do they seem angry or low? 
• Are they reluctant to go to school or take part in usual social activities?

• Talk to your child. Keep calm, and ask open questions to encourage them to open up. 
• If they show you evidence of bullying make sure you keep a record in case you need to get the school or other authorities involved. 
• Show your child how to block or report the person doing the bullying.

• Talk to them about the information they share online. They should not share their name, date of birth, address or phone number with anybody that they don’t know.
• Make sure your child’s devices are all password protected.
• Consider using ad blockers to get rid of tempting pop-ups that might be designed to steal information.

• Check age ratings! Video games, apps and even social media sites all have age ratings (usually around 13+). Make sure your child is only looking at age-appropriate content.
• Talk to your child. Set ground rules for which sites and platforms are appropriate for your child, and which are off limits. 
• Use parental controls and privacy settings. Look at the ‘Know Your Stuff’ section of this guide to make sure that your devices and websites are properly protected.

• Spending increasing amounts of time online.
• Being secretive about their online activities.
• Possessing items (like phones or other electronics) you haven’t given them.
• Using sexual or explicit language.

• Use strict parental controls and privacy settings. Look at the ‘Know Your Stuff’ section of this guide to make sure that your devices and websites are properly protected.
• Encourage conversation. Groomers work by warning children not to tell their parents about their activity, often implying that children may ‘get in trouble’ if they reveal anything. By maintaining a non-judgemental dialogue, you can encourage your child to be open about their concerns.  

• Being secretive about their online activities.
• Suddenly expressing more extreme views
• Believing that their religion, culture or beliefs are under threat.
• Deciding that violence is the answer to solving problems.
• Searching for a sense of acceptance or belonging.
• Being intolerant towards people of other races, religions or political beliefs.
• 
  

• Speak calmly with your child. Becoming angry, confrontational or judgemental will shut down conversation before it can start. 
• Use parental controls and privacy settings. Look at the Know Your Stuff section of this guide to make sure that your devices and websites are properly protected and that your child can’t access sites and social networks with extreme viewpoints.

• Wearing long-sleeved clothing to hide cuts and bruises.
• Depression, low motivation or low self-esteem.
• Changes in eating habits, as well as sudden changes in weight.

• Talk calmly to them. Becoming angry or emotional could simply drive the problem underground. Be open and calm, and encourage your child to talk when they feel comfortable.
• Use parental controls and privacy settings to try and keep children away from distressing content online. Look at the Know Your Stuff section of this guide to make sure that your devices and websites are properly protected. Bear in mind that these settings won’t be 100% effective, but they will help.

• Mind is a mental health charity which includes advice and support for both parents and children.

• ThinkUKnow is a website run by the Child Exploitation and Online Protection Centre (CEOP), with detailed advice and resources for parents and children to better understand sexual exploitation and abuse.
  
  
• The NSPCC website contains helpful guides and advice to deal with a wide range of issues, from abuse and self-harm to general online safety.
  
  
• If you’re worried about something that’s happening at school, speak to your child’s teachers. 
  
  
• If you think that something serious or illegal is happening, don’t be afraid to contact the police.

Gaming

How Can Natterhub Help?