• Terms and Conditions
• Acceptable Use Policy
• Privacy Policy

Terms and Conditions

1. About our Terms
   1. These Terms explain how you may use this website (the Site). This includes using this website via any other medium.
   2. References in these Terms to the Site includes the following websites: www.natterhub.com, all associated web pages and the Natterhub Home Platform.
   3. You should read these Terms carefully before using the Site.
   4. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
   5. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
   6. If you have any questions about the Site, please contact us by e-mail: hello@natterhub.com.
   7. Definitions

      Acceptable Use Policy	means the policy https://natterhub.com/home/legal#acceptableuseage, which governs your permitted use of the Site;
      Content	means any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible through the Site;
      Natterhub Rules	means the rules detailed at https://natterhub.com/home/legal#natterhubrules;
      School Terms and Conditions	means the terms and conditions https://natterhub.com/home/legal#schoolterms, which will apply to any school signing up to our service;
      Site	has the meaning given to it in clause 1.1;
      Terms	means these terms and conditions of use as updated from time to time under clause 12;
      Unwanted Submission	has the meaning given to it in clause 6.1;
      we, us, our	means Natterhub Limited a company registered in England and Wales with company registration number 11235778 and VAT registration number GB 291665768 whose registered office address is at The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG; and
      you, your	means the person accessing or using the Site or its Content.

2. Using the Site
   1. You agree that you are solely responsible for:
      1. all costs and expenses you may incur in relation to your use of the Site; and
      2. keeping your password and other account details confidential.
   2. We have the right to disable any user identification code or password at any time if, in our opinion, you have failed to comply with any of these Terms.
   3. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
   4. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at hello@natterhub.com.
   5. If you would like these Terms in another format (for example audio or large print), please contact us by emailing hello@natterhub.com.
   6. As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy.
   7. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, the Acceptable Use Policy or any other terms or policies to which they refer or any applicable law.
   8. By accepting these Terms (by clicking a box indicating that you accept these Terms), you acknowledge and you have read, understand, and agree to be bound by these Terms, the Acceptable Use Policy or any other terms or policies to which they refer. The offer and acceptance thereby creates a legally binding agreement between Natterhub and you.
   9. If you wish to terminate your use of the Site, you can do so by unsubscribing. To unsubscribe, go to Settings in your Natterhub Home account and click on Unsubscribe.
   10. In using the Site, you are granted a non-transferable and non-exclusive licence to use the Content. You are not permitted to grant any sub-licence to any person.
3. Your privacy and personal information
   1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
   2. Our privacy policy is available at https://natterhub.com/home/legal#privacy.
4. Ownership, use and intellectual property rights
   1. The Site and all intellectual property rights in it including but not limited to any Content are owned by us. In these Terms, Intellectual Property Rights means rights including copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our Intellectual Property Rights in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
   2. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to try to amend, circumvent or delete any notices contained on the Site (including any intellectual property notices) nor try to amend, circumvent or delete any digital rights or other security technology embedded or contained within the Site. You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You are not permitted to reverse engineer or create any product based on the Content.
   3. Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.
   4. You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us.
   5. If you print off, copy, download, share or repost any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
   6. The word Natterhub and the Natterhub logo are our trade marks. Other trade marks and trade names may also be used on the Site. Other than as necessary to use the Site, you may not use in any way any of the trade marks used on the Site unless you have our prior written permission.
   7. Except as set out in clause 7.3, we have no ownership of any content you upload to the Site.
   8. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Site or any services provided via, or in relation to, the Site. This includes using (or permitting, authorising or attempting the use of):
      1. Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same.
      2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
      This sub-clause 9 shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
5. Cooling off

   You are entitled to terminate this agreement within 14 days from the date that you sign up to these Terms (Cooling-Off Period) without any liability. In the event that you wish to exercise your cooling-off rights, must unsubscribe within the Cooling-Off Period. To unsubscribe, go to Settings in your Natterhub Home account and click on Unsubscribe. Upon confirmation that you have unsubscribed, we will refund any initial payment of Fees.

6. Fees
   1. Your use of the Site is subject to payment of the fees applicable to the plan selected (Fees). The Fees are listed at https://natterhub.com/home/why-natterhub-home. These fees are exclusive of VAT.
   2. To cancel your subscription, go to Settings in your Natterhub Home account and click on Unsubscribe.
   3. If you wish to cancel your subscription, your subscription will end on the last day of the following calendar month. In order to cancel your subscription, go to Settings in your Natterhub Home account and click on Unsubscribe.
   4. If you choose to pay by Stripe, you hereby authorise Natterhub to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the terms of this agreement.
   5. All payments must be made in cleared funds in pounds sterling.
   6. Subject to your cooling-off rights under clause 5, all payments are non-refundable.
   7. If a payment is not made by the due date or is cancelled by your bank, interest will be charged at the rate of 4% above Barclays banks plc base rate from the date when payment is due until the date of payment. This is without prejudice to any rights that we may have to take court proceedings for recovery of debts due and to terminate the agreement due to your breach.
7. Submitting information to the Site
   1. Whilst we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). Whilst we value your feedback, you agree not to submit any Unwanted Submissions.
   2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
   3. Other than any personal information which will be dealt with in accordance with our Privacy Policy, we may use information supplied to us through the Site on an unrestricted and free-of-charge basis as we reasonably see fit. In particular, we may use your anonymised and aggregated usage data in any way that we reasonably see fit including for research purposes, marketing purposes, business and product development purposes and for our own internal use.
8. Accuracy of information and availability of the Site
   1. Whilst we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
   2. We may suspend or terminate operation of the Site at any time as we see fit.
   3. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
   4. Whilst we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site. We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
   5. You are also responsible for ensuring that all persons who access the Site though your internet connection are aware of these Terms and that they comply with them.
9. Hyperlinks and third party sites

   The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

10. Disclaimer

    The Site is intended as a learning tool to help children safely use social media. It is not intended to encourage social media use and we cannot accept any responsibility for children that sign up to social media sites after using our service.

    Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

11. Limitation on our liability

    Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

    1. losses that:
       1. were not foreseeable to you and us when these Terms were formed; or
       2. that were not caused by any breach on our part;
    2. business losses; and
    3. losses to non-consumers.
12. Events beyond our control

    We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

13. Malware

    We do not guarantee that the Site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

    You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.. In the event of such a breach, your right to use the Site will cease immediately.

14. Termination

    We reserve the right to terminate this agreement in the event of a failure to pay the Fees by you which is not rectified within 14 days or in the event or a material breach of these Terms or persistent non-material breach. In the event of termination, your right of access to the Site will be terminated and you will be liable to pay any outstanding fees due and payable.

15. Rights of third parties

    No one other than a party to these Terms has any right to enforce any of these Terms.

16. Transfer

    You are not entitled to assign your rights or transfer your obligations under these Terms to any person. We are entitled to assign our rights and transfer our obligations under these Terms without your consent.

17. Variation

    These Terms are dated 20/04/2023. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 17. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

18. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with us please contact us as soon as possible.
    3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
       1. let you know that we cannot settle the dispute with you; and
       2. if required by law, give you certain information about our alternative dispute resolution provider.
    4. If you want to take court proceedings, the English courts will have exclusive jurisdiction in relation to these Terms.
    5. The laws of England and Wales will apply to these Terms.

Acceptable Usage Policy

This Acceptable Use Policy is in place to ensure that Natterhub is a safe environment for pupils to learn. A failure to comply with this policy may result in your account being suspended or terminated or you being blocked from using our website.

This policy applies to any user of our website even if they are not using our social media platform service.

Privacy

You or your children must not upload any private information either of themselves or another individual..

Impersonation

You or your children must use our website as themselves. They may not impersonate other individuals, groups, or organizations except for educational purposes.

Spam

You or your children may not use our website for the purposes of promoting unsolicited advertising or sending spam or to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information.

Advertising Content

You or your children may not upload any form of advertising content to our website. You or your children also may not use our website in any way that represents or suggests that we endorse any other business, product or service unless we have separately agreed to do so in writing

Intellectual Property

You or your children must own or have permission for all content uploaded to our website. By uploading content you confirm that the content uploaded is your or their own original work and lawfully submitted, factually accurate or your or their own genuinely held belief and provided with the necessary consent of any third party (if applicable).

Linking and framing

You may create a link to our website from another website without our prior written consent provided no such link:

• creates a frame or any other browser or border environment around the content of our website;
• implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our website;
• displays any of the trade marks or logos used on our website without our permission or that of the owner of such trade marks or logos; or
• is placed on a website that itself breaches the Acceptable Use Policy.

We reserve the right to require you to immediately remove any link to our website at any time, and you shall immediately comply with any request by us to remove any such link.

Security

You or your children may not use our website to distribute viruses or malware or other similar harmful software code or in any manner that disrupts the operation of our website or business or the website or business of any other entity.

You also may not use our website to attempt in any way to gain unauthorised access to or use of computers, data, systems, accounts or networks;

Privacy Policy

Who we are

Natterhub Ltd is a company registered in England and Wales with company number 1123578. Our registered address is The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG.

You can contact us by emailing us on hello@natterhub.com or writing to us at:

The Surrey Technology Centre The Surrey Research Park Guildford Surrey GU2 7YG.

Who is our data protection officer?

Our data protection officer is Deepak Sareen. He can be contacted by email on dpo@natterhub.com.

What does this privacy policy apply to?

This policy applies to any personal information you provide to us to:-

• receive our newsletters;
• attend our events;
• receive customer and technical support;
• receive marketing information;
• enter any competition or giveaway we may run.

In this Privacy Policy, we will refer to the ‘UK GDPR’. This is the General Data Protection Regulation tailored by the Data Protection Act 2018.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, request our email newsletter contact us, send us feedback, register to attend our events, complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Information we collect automatically’ below for more information).

We collect this information for:

Our newsletter: Our newsletter provides useful updates, advice and tips to help users get the most out of our social media platform. When you register to receive our newsletter, you provide us with your name and email address. Our purpose in using this information is to send you our newsletter and to personalise it to you. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are meeting your expectation in providing you with a newsletter that you have requested. Although our newsletter does not contain any direct marketing content, you may still opt-out or reduce the frequency of our newsletter at any time.

Providing customer and technical support: We may ask for your name, account name and email address when you request customer or technical support. You provide this information when you send a customer or technical support request to us or in correspondence with us. Our purpose in using this information is to provide you with effective and personalised support. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are providing you with technical and customer support to enable your use of our service which your school has signed up for. Additionally, in order to provide you with customer support, we have a system that allows us to impersonate your account without us knowing your login details. We use this system to see problems that you may have been having and to offer solutions. Where this system involves the use of any of your personal information, our lawful basis for this use is legitimate interests with our legitimate interests being providing you with technical and customer support.

Competition entries and free giveaways: We may collect and use the personal information of participants for any competitions or giveaways that we hold. We may ask for your name, postal address, and email address. You would provide this information when you register for the competition or giveaway. Our purpose in using this information is to enable you to take part in the competition or giveaway. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the giveaway or competition.

Events: We may collect and use the personal information of those attending any events (whether online or in person) that we run. We may ask for your name, postal address, and email address. You would provide this information when you register for the event. Our purpose in using this information is to enable you to attend and take part in the event. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the event.

Marketing at events: We may collect and use your personal information if you provide it to us at education conventions and events. We may ask for your name, address, job role, email address and telephone number. Our purpose in collecting this information is to provide you with further information on our products and services. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you provide us with the information at the education convention or event.

Research and development: we may conduct market research or testing of new products. We may conduct research through polls, surveys, data usage, and product testing and, in conducting these, we may ask for your name, address, email address, telephone number, age, gender, year group, reviews, evaluations and opinions. You would provide this information when you sign up to take part in the research activity or as part of the research activity. Our purpose in using this information is to improve and develop our service. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you sign up to take part.

Testimonials: We may collect testimonials or feature customer stories from you to promote our services. The information collected may include, name, country and comments. You would provide this information when you provide the testimonial. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is consent as we would also ask your permission to use a testimonial that you provide to us.

Referrals: We may collect and use your name and email address when that information is provided by someone you know referring you to our website. We may also collect and use your name and email address if you refer someone to us. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are business development and meeting the expectations of those providing referrals.

Lawful Basis

When we use your personal information we are required to have a lawful basis for doing so. There are various different lawful bases on which we may rely, depending on what personal information we process and why. These are detailed above. If you have any questions on them, please get in touch with us.

Where the lawful basis is consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact our Data Protection Officer using the details above.

Information we collect automatically

Usage Data

Like all online services, when you visit or use our website and app, we will capture and process usage data.

This usage data is ultimately processed to deliver reliable, secure and accurate services to you and to consistently enhance, improve and optimise your experience of using our website and social media platform.

We may use third parties to collect and capture usage data such as your IP address, type, operating system, device information and your mobile carrier. Additionally, we may receive or collect additional information such as the referring web page, referring search terms, and pages visited. We may use your IP address to determine your approximate location. We do not sell this data to any third parties but use it for security reasons. Our lawful basis for this processing is legitimate interests. Our legitimate interest is to measure the effectiveness of all our services to:

• understand how they are used so we can improve them for you;
• ensure they are engaging and relevant to your needs;
• provide security to our systems and services; and
• ensure our business continuity through retention.

Cookies and other Tracking Technologies

A cookie is a small text file that is downloaded onto a computer or smartphone when the user accesses a website, providing functionality.

At present we do not use third party partners to do this and will update this privacy notice should we do so.

Our website uses cookies and stored device data for the following purposes:

• to ensure the correct technical functionality of the services we provide and optimise global performance - for example, to help you find the most relevant content (i.e. resources) and get that content to you quickly and accurately;
• to maintain website security, prevent website abuse and ensure legislative/regulatory compliance - for example, to prevent cyber-attacks;
• to compile, and enrich, internal business data regarding aggregate website traffic and activity - for example, to help us to understand our most popular website pages, visit sources and time-of-day traffic;
• to help to improve our services to you and better meet your future needs through aggregated information - for example, to understand your needs and preferences so as to improve your website experience.

Our lawful basis for using cookies in this way is legitimate interests. Our legitimate interests are security, service improvement and marketing.

You can choose to remove or disable cookies via your browser settings. Our website or social media tool may not work properly if you disable or decline cookies.

Who do we share your personal information with?

We will share your personal information with our employees to enable them to provide our services to you.

We also share your information with third parties to help us operate, provide, improve, integrate, customise, support and market our services. We undertake appropriate measures to ensure that these third parties are compliant with data protection laws and security and always ensure that the appropriate legal documentation is in place.

We use service providers to provide website and application development and support, hosting, maintenance, back-up, storage, payment processing, analysis and other services for us, which may require them to access or use information about you.

If a service provider needs to access information about you to perform services on our behalf, they do under instruction from us, and must abide by our policies and procedures designed to protect your information

Our current service providers are:

Name	Processing
Stripe	Payment
Quickbooks	Payment and recording
AWS	Hosting, maintenance, backup and storage (UK based)
Cloudinary	Storage and backup of images
Zendesk	Administration and customer support
Sendgrid	Transactional and service emails (EU and US-based)
Mailchimp	Marketing emails and CRM
Google Cloud Platform	Customer administration, record keeping and email
Twinkl Hive Ltd	Website support and application development; Customer support and administration
Twinkl Ltd	Website support and application development; Customer support and administration
Twinkl Aus Pty Ltd	Website support and application development; Customer support and administration
Google Signals GA4	Data collection and analytics

We may also share information about you with third parties when you give us your consent to do this. For example, we may share personal testimonials of our services on third party websites and on social media platforms.

In some very rare cases, we may share your information with a third party if we believe that sharing is reasonably necessary to:

• comply with an applicable law, legal process or governmental request, including to meet national security requirements;
• enforce our agreements, policies and terms of service;
• protect the security and integrity of our social media platform;
• protect us, you or the public from harm or illegal activities;
• respond to an emergency which we believe in good faith requires us to disclose; information to assist in preventing the death or serious bodily injury of any person.

Transferring your personal information internationally

Your personal information may be transferred and processed in countries other than in the country in which you live. These countries may have data protection laws that are different to the laws of the country in which you reside.

We may also transfer your personal information to countries which are located outside the United Kingdom (UK) and European Economic Area (EEA).

Such countries may not have the same data protection laws as the UK and EEA. Any transfer of your personal information will be subject to a European Commission approved contract (as permitted under the UK GDPR) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

How long do we keep your personal information?

We will retain personal information where we have a contractual, legal or legitimate obligation to do so. We will retain such information for as long as reasonably required to meet such contractual, legal or legitimate obligations. We may have to retain your information for a number of years in order to satisfy these obligations. For example, we may need to comply with an applicable UK, EU or international law with regards to tax and accounting requirements.

When we have no purpose and lawful grounds to use your information, or where you can exercise your rights under your country’s data protection law, we will take reasonable steps to delete or anonymise it.

How do we keep your personal information secure?

We have safeguards in place to protect your personal information. These measures are reviewed regularly and updated when necessary to meet our business needs and regulatory requirements. Examples of procedures and organisational measures include, but are not limited to:

• encryption of your personal information when in transit and storage;
• role-based access of data through strict policies and procedures;
• employees and contractors subject to the relevant confidentiality commitments and vetting (e.g. employment checks, contracts and confidentiality agreements);
• on-going training on systems, software and training in security and data protection laws;
• policies, procedures and technical measures to protect against accidental loss and unauthorised access, use, destruction or disclosure of data. Some examples are: firewalling and content filtering; virus/malware scanning and protection; vulnerability scanning; multi-factor authentication; pseudonymization; logging, monitoring, inventory and auditing; secure design; privacy impact assessments, physical security controls; system authentication/role-based access control, high availability configuration and regular backups;
• business continuity and disaster recovery strategies, designed to safeguard the our continuity and to protect you and your personal information.

We will take steps reasonably necessary to ensure that your personal information is protected. Although we do our best to keep your personal information safe, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. The use of the Internet is not entirely secure and no company can ever make this guarantee to you. Any transmission is therefore, at your own risk.

How do we use social media?

We may use social media and social networking services for promoting our business, communicating with you and supporting the teaching community. In order to do this, we require the use of third party service providers, such as Facebook, Twitter, LinkedIn, Instagram, and YouTube.

Our social media pages, groups, feeds and channels are administered by these third parties:

• Our Facebook page is administered by Facebook, in accordance with Facebook's Data Policy available here, and is accessible by Facebook users who have already consented to Facebook's Data Policy.
• Our Twitter account is administered by Twitter, in accordance with Twitter's Privacy Policy available here.
• Our Instagram account is administered by Instagram in accordance with Instagram’s Privacy Policy available here.
• Our YouTube channel is administered by YouTube, in accordance with their privacy policy available here.
• Our LinkedIn page is administered by LinkedIn, in accordance with their privacy policy available here.

We do not export information on our followers from these social media platform to our own systems unless we have your explicit consent to do so or your public profile is linked to your organisation (e.g. LinkedIn).

We may message you directly through social media when you contact us through these platforms. We aim to delete these messages as soon as we have responded to the queries.

Marketing

We would like to send you information about our products and services, competitions, events and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us, register for a competition, giveaway or event or sign up to provide feedback.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• emailing us at hello@natterhub.com; or
• using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

It may take up to 5 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your Rights

Under the UK GDPR you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information;
• access to your personal information and to certain other supplementary information that this privacy policy is already designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal information concerning you for direct marketing;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• object in certain other situations to our continued processing of your personal information;
• otherwise restrict our processing of your personal information in certain circumstances; and
• claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the UK GDPR.

If you would like to exercise any of those rights, please:

• email, call or write to our Data Protection Officer.
• let us have enough information to identify you.
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The UK GDPR gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Updates to this Privacy Policy

This website privacy policy was published on 26 ^th April 2023 and last updated on 15 ^th May 2023.

We may change this website privacy policy from time to time and when we do we will inform you by updating this page