Acceptable Use Policy
means the policy https://natterhub.com/home/legal#acceptableuseage, which governs your permitted use of the Site;
means any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible through the Site;
means the rules detailed at https://natterhub.com/home/legal#natterhubrules;
School Terms and Conditions
means the terms and conditions https://natterhub.com/home/legal#schoolterms, which will apply to any school signing up to our service;
has the meaning given to it in clause 1.1;
means these terms and conditions of use as updated from time to time under clause 12;
has the meaning given to it in clause 6.1;
we, us, our
means Natterhub Limited a company registered in England and Wales with company registration number 11235778 and VAT registration number GB 291665768 whose registered office address is at The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG; and
means the person accessing or using the Site or its Content.
You are entitled to terminate this agreement within 14 days from the date that you sign up to these Terms (Cooling-Off Period) without any liability. In the event that you wish to exercise your cooling-off rights, must unsubscribe within the Cooling-Off Period. To unsubscribe, go to Settings in your Natterhub Home account and click on Unsubscribe. Upon confirmation that you have unsubscribed, we will refund any initial payment of Fees.
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
The Site is intended as a learning tool to help children safely use social media. It is not intended to encourage social media use and we cannot accept any responsibility for children that sign up to social media sites after using our service.
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
We do not guarantee that the Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.
You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.. In the event of such a breach, your right to use the Site will cease immediately.
We reserve the right to terminate this agreement in the event of a failure to pay the Fees by you which is not rectified within 14 days or in the event or a material breach of these Terms or persistent non-material breach. In the event of termination, your right of access to the Site will be terminated and you will be liable to pay any outstanding fees due and payable.
No one other than a party to these Terms has any right to enforce any of these Terms.
You are not entitled to assign your rights or transfer your obligations under these Terms to any person. We are entitled to assign our rights and transfer our obligations under these Terms without your consent.
These Terms are dated 20/04/2023. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 17. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
This Acceptable Use Policy is in place to ensure that Natterhub is a safe environment for pupils to learn. A failure to comply with this policy may result in your account being suspended or terminated or you being blocked from using our website.
This policy applies to any user of our website even if they are not using our social media platform service.Privacy
You or your children must not upload any private information either of themselves or another individual..Impersonation
You or your children must use our website as themselves. They may not impersonate other individuals, groups, or organizations except for educational purposes.Spam
You or your children may not use our website for the purposes of promoting unsolicited advertising or sending spam or to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information.Advertising Content
You or your children may not upload any form of advertising content to our website. You or your children also may not use our website in any way that represents or suggests that we endorse any other business, product or service unless we have separately agreed to do so in writingIntellectual Property
You or your children must own or have permission for all content uploaded to our website. By uploading content you confirm that the content uploaded is your or their own original work and lawfully submitted, factually accurate or your or their own genuinely held belief and provided with the necessary consent of any third party (if applicable).Linking and framing
You may create a link to our website from another website without our prior written consent provided no such link:
We reserve the right to require you to immediately remove any link to our website at any time, and you shall immediately comply with any request by us to remove any such link.Security
You or your children may not use our website to distribute viruses or malware or other similar harmful software code or in any manner that disrupts the operation of our website or business or the website or business of any other entity.
You also may not use our website to attempt in any way to gain unauthorised access to or use of computers, data, systems, accounts or networks;
Who we are
Natterhub Ltd is a company registered in England and Wales with company number 1123578. Our registered address is The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG.
You can contact us by emailing us on firstname.lastname@example.org or writing to us at:
The Surrey Technology Centre The Surrey Research Park Guildford Surrey GU2 7YG.
Who is our data protection officer?
Our data protection officer is Deepak Sareen. He can be contacted by email on email@example.com.
This policy applies to any personal information you provide to us to:-
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, request our email newsletter contact us, send us feedback, register to attend our events, complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Information we collect automatically’ below for more information).
We collect this information for:
Our newsletter: Our newsletter provides useful updates, advice and tips to help users get the most out of our social media platform. When you register to receive our newsletter, you provide us with your name and email address. Our purpose in using this information is to send you our newsletter and to personalise it to you. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are meeting your expectation in providing you with a newsletter that you have requested. Although our newsletter does not contain any direct marketing content, you may still opt-out or reduce the frequency of our newsletter at any time.
Providing customer and technical support: We may ask for your name, account name and email address when you request customer or technical support. You provide this information when you send a customer or technical support request to us or in correspondence with us. Our purpose in using this information is to provide you with effective and personalised support. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are providing you with technical and customer support to enable your use of our service which your school has signed up for. Additionally, in order to provide you with customer support, we have a system that allows us to impersonate your account without us knowing your login details. We use this system to see problems that you may have been having and to offer solutions. Where this system involves the use of any of your personal information, our lawful basis for this use is legitimate interests with our legitimate interests being providing you with technical and customer support.
Competition entries and free giveaways: We may collect and use the personal information of participants for any competitions or giveaways that we hold. We may ask for your name, postal address, and email address. You would provide this information when you register for the competition or giveaway. Our purpose in using this information is to enable you to take part in the competition or giveaway. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the giveaway or competition.
Events: We may collect and use the personal information of those attending any events (whether online or in person) that we run. We may ask for your name, postal address, and email address. You would provide this information when you register for the event. Our purpose in using this information is to enable you to attend and take part in the event. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the event.
Marketing at events: We may collect and use your personal information if you provide it to us at education conventions and events. We may ask for your name, address, job role, email address and telephone number. Our purpose in collecting this information is to provide you with further information on our products and services. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you provide us with the information at the education convention or event.
Research and development: we may conduct market research or testing of new products. We may conduct research through polls, surveys, data usage, and product testing and, in conducting these, we may ask for your name, address, email address, telephone number, age, gender, year group, reviews, evaluations and opinions. You would provide this information when you sign up to take part in the research activity or as part of the research activity. Our purpose in using this information is to improve and develop our service. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you sign up to take part.
Testimonials: We may collect testimonials or feature customer stories from you to promote our services. The information collected may include, name, country and comments. You would provide this information when you provide the testimonial. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is consent as we would also ask your permission to use a testimonial that you provide to us.
Referrals: We may collect and use your name and email address when that information is provided by someone you know referring you to our website. We may also collect and use your name and email address if you refer someone to us. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are business development and meeting the expectations of those providing referrals.Lawful Basis
When we use your personal information we are required to have a lawful basis for doing so. There are various different lawful bases on which we may rely, depending on what personal information we process and why. These are detailed above. If you have any questions on them, please get in touch with us.
Where the lawful basis is consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact our Data Protection Officer using the details above.
Information we collect automaticallyUsage Data
Like all online services, when you visit or use our website and app, we will capture and process usage data.
This usage data is ultimately processed to deliver reliable, secure and accurate services to you and to consistently enhance, improve and optimise your experience of using our website and social media platform.
We may use third parties to collect and capture usage data such as your IP address, type, operating system, device information and your mobile carrier. Additionally, we may receive or collect additional information such as the referring web page, referring search terms, and pages visited. We may use your IP address to determine your approximate location. We do not sell this data to any third parties but use it for security reasons. Our lawful basis for this processing is legitimate interests. Our legitimate interest is to measure the effectiveness of all our services to:
A cookie is a small text file that is downloaded onto a computer or smartphone when the user accesses a website, providing functionality.
At present we do not use third party partners to do this and will update this privacy notice should we do so.
Our lawful basis for using cookies in this way is legitimate interests. Our legitimate interests are security, service improvement and marketing.
You can choose to remove or disable cookies via your browser settings. Our website or social media tool may not work properly if you disable or decline cookies.
Who do we share your personal information with?
We will share your personal information with our employees to enable them to provide our services to you.
We also share your information with third parties to help us operate, provide, improve, integrate, customise, support and market our services. We undertake appropriate measures to ensure that these third parties are compliant with data protection laws and security and always ensure that the appropriate legal documentation is in place.
We use service providers to provide website and application development and support, hosting, maintenance, back-up, storage, payment processing, analysis and other services for us, which may require them to access or use information about you.
If a service provider needs to access information about you to perform services on our behalf, they do under instruction from us, and must abide by our policies and procedures designed to protect your information
Our current service providers are:
|Quickbooks||Payment and recording|
|AWS||Hosting, maintenance, backup and storage (UK based)|
|Cloudinary||Storage and backup of images|
|Zendesk||Administration and customer support|
|Sendgrid||Transactional and service emails (EU and US-based)|
|Mailchimp||Marketing emails and CRM|
|Google Cloud Platform||Customer administration, record keeping and email|
|Twinkl Hive Ltd||Website support and application development; Customer support and administration|
|Twinkl Ltd||Website support and application development; Customer support and administration|
|Twinkl Aus Pty Ltd||Website support and application development; Customer support and administration|
|Google Signals GA4||Data collection and analytics|
We may also share information about you with third parties when you give us your consent to do this. For example, we may share personal testimonials of our services on third party websites and on social media platforms.
In some very rare cases, we may share your information with a third party if we believe that sharing is reasonably necessary to:
Transferring your personal information internationally
Your personal information may be transferred and processed in countries other than in the country in which you live. These countries may have data protection laws that are different to the laws of the country in which you reside.
We may also transfer your personal information to countries which are located outside the United Kingdom (UK) and European Economic Area (EEA).
Such countries may not have the same data protection laws as the UK and EEA. Any transfer of your personal information will be subject to a European Commission approved contract (as permitted under the UK GDPR) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
How long do we keep your personal information?
We will retain personal information where we have a contractual, legal or legitimate obligation to do so. We will retain such information for as long as reasonably required to meet such contractual, legal or legitimate obligations. We may have to retain your information for a number of years in order to satisfy these obligations. For example, we may need to comply with an applicable UK, EU or international law with regards to tax and accounting requirements.
When we have no purpose and lawful grounds to use your information, or where you can exercise your rights under your country’s data protection law, we will take reasonable steps to delete or anonymise it.
How do we keep your personal information secure?
We have safeguards in place to protect your personal information. These measures are reviewed regularly and updated when necessary to meet our business needs and regulatory requirements. Examples of procedures and organisational measures include, but are not limited to:
We will take steps reasonably necessary to ensure that your personal information is protected. Although we do our best to keep your personal information safe, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. The use of the Internet is not entirely secure and no company can ever make this guarantee to you. Any transmission is therefore, at your own risk.
How do we use social media?
We may use social media and social networking services for promoting our business, communicating with you and supporting the teaching community. In order to do this, we require the use of third party service providers, such as Facebook, Twitter, LinkedIn, Instagram, and YouTube.
Our social media pages, groups, feeds and channels are administered by these third parties:
We do not export information on our followers from these social media platform to our own systems unless we have your explicit consent to do so or your public profile is linked to your organisation (e.g. LinkedIn).
We may message you directly through social media when you contact us through these platforms. We aim to delete these messages as soon as we have responded to the queries.
We would like to send you information about our products and services, competitions, events and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us, register for a competition, giveaway or event or sign up to provide feedback.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
It may take up to 5 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the UK GDPR you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the UK GDPR.
If you would like to exercise any of those rights, please:
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The UK GDPR gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.