Natterhub product support and tutorials for homes
Vital online safety lessons for your child. Only £4.99 p/m Subscribe now

Product Support
and Tutorials


What is Natterhub Home?
An educational program for 5-11 year olds to learn how to make better decisions when they go online. It is designed to give parents/carers and home educators a solution to reduce their child's online vulnerability.
How often does my child need to do Natterhub Home lessons?
It's important to maintain momentum so we recommend a minimum of one lesson per week. A good way to achieve this is to set the personalised reward as 'earning screen time' so that children have to complete a lesson in order to have free play time on their devices. 
How long do the lessons take?
It depends on the age and abilities of the individual but most lessons require around 20 minutes.
How long does my child need to use Natterhub Home?
Because the internet is a complex place and children visit a wide range of topics across all of the Natterhub lessons, children should be encouraged to use Natterhub regularly until the age of eleven years old. As this age is the most popular time for parents to give their child a mobile phone, regular, extended use of the Natterhub system is recommended.
How much does it cost for a Natterhub Home subscription?
Natterhub Home is based on a monthly subscription of £4.99 and includes up to four children. Visit our pricing page for more information.
How is Natterhub Home educational?
Children learn best from real-life experiences, which is why we provide a 'hands-on' approach to online safety. In order to protect wellbeing and safety, Natterhub offers a program of lessons to prepare your child for a digital world so that they have skills and knowledge to thrive online. Our lessons align to national educational standards, so you can be assured your child is receiving a trusted and credible online safety education.
How do I get in touch if I need any help with Natterhub Home?
 Just drop us a line at and describe your query as best as you can so we can help you out.
What devices can my child use Natterhub Home on?
Natterhub Home can be accessed from most tablets, laptops and desktops with an internet connection, using any commercial web browser. We do not recommend using a smartphone to complete lessons as this will not display lesson content correctly.

What should I do if I am having technical difficulties?
In the event you are experiencing any technical issues with Natterhub Home please carry out the following checks: If you are using a smartphone to access the lesson program, please be aware that our lessons are not fully compatible in this view and should be accessed via a computer, laptop or tablet. Are you attempting to add more than four children to one account? All of our price packages provide access for up to four children. Should you require additional accounts please get in touch so we can assist you.

In Natterhub Home you can click on the 'people' icon (top right of your dashboard) and go to 'Suggestions'. A 'Product Support' request can be sent from there. If you cannot access your dashboard, please use contact us via email.

Partnered with Microsoft Education Partnered with NSPCC Partnered with British Educational Suppliers Association Partnered with UKCIS Partnered with Twinkl Partnered with Common Sense Media Partnered with Internet Watch Foundation Partnered with Childnet Partnered with CEOP