Legal

Terms and Conditions

  1. About our Terms

    1. These Terms explain how you may use this website (the Site).

    2. References in these Terms to the Site includes the following websites: www.natterhub.com, and all associated web pages.

    3. You should read these Terms carefully before using the Site.

    4. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

    5. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

    6. If you have any questions about the Site, please contact us by e-mail: support@natterhub.com.

    7. Definitions

      Acceptable Use Policy

      means the policy https://natterhub.com/legal#acceptableuseage, which governs your permitted use of the Site;

      Content

      means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

      Natterhub Rules

      means the rules detailed at https://natterhub.com/legal#natterhubrules;

      School Terms and Conditions

      means the terms and conditions https://natterhub.com/legal#schoolterms, which will apply to any school signing up to our service;

      Site

      has the meaning given to it in clause 1.1;

      Terms

      means these terms and conditions of use as updated from time to time under clause 12;

      Unwanted Submission

      has the meaning given to it in clause 6.1;

      we

      means Natterhub Limited, company registration number 11235778, with VAT registration number GB 291665768 and the registered office of which is at The Courtyard, High Street, Ascot, Berkshire SL5 7HP (and us or our shall have the same meaning); and

      you

      means the person accessing or using the Site or its Content (and your shall have the same meaning).

  1. Using the Site

    1. The Site is for your educational use only and may only be used in the context of a school or educational setting.

    2. You agree that you are solely responsible for:

      1. all costs and expenses you may incur in relation to your use of the Site; and

      2. keeping your password and other account details confidential.

    3. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

    4. Only teachers or school administrators working under a school account may setup any form of account on the Site. Pupils may only use the Site under the supervision of a Teacher working under a school subscription. It is the teacher’s sole responsibility to log out from the service.

    5. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at support@natterhub.com.

    6. If you would like these Terms in another format (for example audio or large print), please contact us by emailing support@natterhub.com.

    7. As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy and our Natterhub Rules.

    8. By using this Site, any school who also signs up for a school account with Natterhub agrees to be bound by the School Terms and Conditions in addition to these Terms.

    9. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, the Acceptable Use Policy, the Natterhub Rules or any other terms or policies to which they refer or any applicable law.

  2. Your privacy and personal information

    1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

    2. Our privacy policy is available at https://natterhub.com/legal#privacy.

  3. Ownership, use and intellectual property rights

    1. The Site and all intellectual property rights in it including but not limited to any Content are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

    2. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

    3. Trade marks: the word Natterhub and the Natterhub logo are our trade marks. Other trade marks and trade names may also be used on the Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

    4. Except as set out in clause 5, we have no ownership of any content you upload to our Site.

    5. We have the right, but not the obligation, to delete content posted on our Site if we receive a valid takedown notice or we have reason to believe it breaches another’s Intellectual Property Rights. We also have the right but not the obligation to remove any content that violates the Natterhub Rules or our Acceptable Use Policy.

  4. Submitting information to the Site

    1. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

    2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

  5. Accuracy of information and availability of the Site

    1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

    2. We may suspend or terminate operation of the Site at any time as we see fit.

    3. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

    4. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

  6. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

  1. Disclaimer

    1. Our site is intended as a learning tool to help pupils safely use social media. It is not intended to encourage social media use and we cannot accept any responsibility for pupils that sign up to social media sites after using our service.

  2. Limitation on our liability

    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

      1. losses that:

        1. were not foreseeable to you and us when these Terms were formed; or

        2. that were not caused by any breach on our part;


      1. business losses; and

      2. losses to non-consumers.

  1. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

  1. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation

These Terms are dated 16th March 2020. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 11. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  1. Disputes

    1. We will try to resolve any disputes with you quickly and efficiently.

    2. If you are unhappy with us please contact us as soon as possible.

    3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

      1. let you know that we cannot settle the dispute with you; and

      2. if required by law, give you certain information about our alternative dispute resolution provider.

    4. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

    5. The relevant laws of the United Kingdom will apply to these Terms.

Acceptable Usage Policy

This Acceptable Use Policy is in place to ensure that Natterhub is a safe environment for pupils and teachers to learn. A failure to comply with this policy may result in your school account being suspended or terminated or you being blocked from using our website.

This policy applies to any user of our website even if they are not using our social media platform service.

Anything uploaded to our website must comply with this policy.

We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material uploaded to our website. The teacher supervising the pupil’s use of Natterhub is responsible for monitoring what they post on the service and for ensuring that they comply with this policy and can delete anything inappropriate.

We may remove or edit anything uploaded to our website at any time without warning.

School Rules

Use of the Natterhub website and platform is an extension of the classroom. As such the rules that apply in any normal classroom, apply on Natterhub. This means that those using Natterhub should not:-

  • swear or use other forms of inappropriate language;
  • use any form of hate speech including any content that demeans, defames or promotes discrimination or violence on the basis of race, ethnicity, national origin, religion, sexual orientation, gender identity, disability or age;
  • discuss violence or violent acts;
  • bully, harass or threaten others;
  • promote suicide or self-injury; or
  • promote or publicise any unlawful activity.

This is not an exhaustive list and just because an item is not listed does not mean it is acceptable.

Content

Any content uploaded to Natterhub should be appropriate for use in a classroom. This means that any content uploaded should be appropriate for a young child to see. As such, the following content is absolutely prohibited including but not limited:-

  • any type of sexual or explicit content;
  • violent content;
  • any other form of graphic content; and
  • any defamatory content.

This is not an exhaustive list and just because an item of content is not listed does not mean it is acceptable.

Privacy

You or your pupils must not upload any private information either of themselves or another individual. All pupils uploading content must be happy for such content to be shared with the rest of their class. Pupils are not required to enter any personal information to use Natterhub.

Impersonation

You or your pupils must use our website as themselves. They may not impersonate other individuals, groups, or organizations except for educational purposes.

Spam

You or your pupils may not use our website for the purposes of promoting unsolicited advertising or sending spam or to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information.

Advertising Content

You or your pupils may not upload any form of advertising content to our website. You or your pupils also may not use our website in any way that represents or suggests that we endorse any other business, product or service unless we have separately agreed to do so in writing

Intellectual Property

You or your pupils must own or have permission for all content uploaded to our website. By uploading content you or your pupils confirm that the content uploaded is your or their own original work and lawfully submitted, factually accurate or your or their own genuinely held belief and provided with the necessary consent of any third party (if applicable).

Data Limit

The use of Natterhub is subject to a school account reasonable use data limit. Natterhub may limit or suspend your use of the website if this reasonable use data limit is exceeded.

Linking and framing

You may create a link to our website from another website without our prior written consent provided no such link:

  • creates a frame or any other browser or border environment around the content of our website;
  • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our website;
  • displays any of the trade marks or logos used on our website without our permission or that of the owner of such trade marks or logos; or
  • is placed on a website that itself breaches the Acceptable Use Policy.

We reserve the right to require you to immediately remove any link to our website at any time, and you shall immediately comply with any request by us to remove any such link.

Security

You or your pupils may not use our website to distribute viruses or malware or other similar harmful software code or in any manner that disrupts the operation of our website or business or the website or business of any other entity.

You also may not use our website to attempt in any way to gain unauthorised access to or use of computers, data, systems, accounts or networks;

Account Maintenance

It is the teacher’s responsibility to ensure all accounts are up to date and relate to a current pupil of their class. It is also the teacher’s responsibility to ensure all accounts are logged out at the end of each session.

Natterhub Rules

Teacher Agreement School Agreement Child Agreement
I will be responsible for my own Natterhub account and the activity that occurs on it We understand that Natterhub is addressing the issues of social media I will ask permission before using Natterhub
I will ensure that I have permission to setup an account from the headteacher We will not allow any parents to intervene in the newsfeed and posts will be deleted immediately I will keep my password private
I will log out at the end of a session We will encourage parents to vet any video or image content shared by their children during the home learning period I will log out when not using Natterhub
I will set the daily allowance timer to an age appropriate time for my hub We understand that whilst screening functionality is in place, some inappropriate content may get through I will ask permission before taking photos and videos of people and uploading them
I will monitor the activity on the hub We will use Natterhub to teach online safety lessons as well as using the newsfeed I will create content for positive reasons
I will block/delete/remove any child behaving inappropriately We understand that our pupils have a right to media literacy education I will support my classmates and report negative comments
I will remain positive towards all the pupils in my hub We will ensure that our Natterhub opening hours are set to, or fewer than school working hours I will check the timer whilst using Natterhub
I will not attempt to discipline pupils within the hub We will monitor that all teachers are setting a reasonable daily allowance for the pupils in their hub I know that poor choices will result in my account being frozen
I will choose a secure password for my account We understand that Natterhub is part of our PSHE/RSE and online safety curriculum I agree to all the above terms of Natterhub
I will not share my password information with anyone else
I will only share links and content of age appropriate content
I understand that the same rules apply in our virtual classroom as the real life classroom
I will encourage my pupils to share content that enhances learning
I will endeavour to be a role model for my pupils using the genre of social media
I will praise good examples of behaviour on the newsfeed
I will not sell anything to my pupils using the Natterhub platform
I will remain professional at all times in my interactivity with my pupils
I will be sure to set my hub to inactive and active when necessary

School Terms and Conditions

Natterhub is a safe, gated educational social media platform for primary schools. It is populated with interactive weekly lessons on all aspects of online safety for year 1-6. Natterhub looks and functions like 'real' social media but it is gated to the school environment meaning that children can explore and play in a safe, online space to properly understand the benefits and potential pitfalls of social media. In these School Terms and Conditions, we call this service our Social Media Platform Service.

With the outbreak of COVID-19, Natterhub has decided to temporarily offer its Social Media Platform Service free to schools and release it earlier than it would have done. As such, the Social Media Platform Service may have more limited functionality than expected and may contain errors.

These School Terms and Conditions apply to any school that signs their school up to our Social Media Platform Service.

Your use of our website is governed by our terms and conditions found at https://natterhub.com/legal#termsandconditions as is your teachers’ and pupils’ use of our website. Our agreement with you is governed and defined by these School Terms and Conditions. Together the two documents govern and define your agreement with us and are referred to in these School Terms and Conditions as the Agreement.

In this document, a reference to School Terms and Conditions is a reference to these School Terms and Conditions. A reference to the Standard Terms and Conditions is to our terms and conditions found at https://natterhub.com/legal#termsandconditions. Where there is any conflict between the two documents, these School Terms and Conditions shall prevail.

  1. Definition & Interpretations

    1. The following definitions and interpretations apply to these School Terms and Conditions:
      1. Acceptable Use Policy: the rules all those using the Social Media Platform Service must comply with which can be found at https://natterhub.com/legal#acceptableuseage;
      2. Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;
      3. Confidential Information: information (in whatever form) relating to the business or affairs of either party which is disclosed at any time by or on behalf of that party to the receiving party, or otherwise is in the possession of the receiving party, in connection with these School Terms and Conditions which is identified by any party as confidential or is clearly by its nature confidential;
      4. Force Majeure: means an event or sequence of events beyond a party’s reasonable control including an act of God, fire, flood, lightning, earthquake or other natural disaster, war, riot or civil unrest, interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service, or material required for performance of the Agreement, strike, lockout or boycott or other industrial action including those involving Natterhub’s or its suppliers’ workforce, but excluding the School User’s inability to pay or circumstances resulting in the School User’s inability to pay;
      5. Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world;
      6. Natterhub Rules: the rules detailed at https://natterhub.com/legal#natterhubrules;
      7. Sub-Contractor: any individual (other than an employee), firm or company who enters into an agreement to perform work or provide professional services and/or supply goods;
      8. Sub-Contractor: any individual (other than an employee), firm or company who enters into an agreement to perform work or provide professional services and/or supply goods;
      9. Teacher Account: an account which allows an individual teacher access to the Social Media Platform Service.
      10. Interpretation:
        1. A person includes a natural person, corporate or incorporated body (whether or not having separate legal personality).
        2. Unless the context otherwise requires, a reference to one gender shall include a reference to other genders.
        3. The singular includes the plural and vice versa.
        4. Reference to any enactment, order, regulation or other similar instrument, shall be construed as a reference to the enactment, order, regulation or instrument as amended by any subsequent enactment, order, regulation or instrument.
        5. Reference to a clause is a reference to the whole of that clause unless stated otherwise.
        6. References to clauses are to the clauses of these Schools Terms and Conditions.
        7. These School Terms and Conditions shall be binding on, and enure to the benefit of, the parties to these School Terms and Conditions and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party’s personal representatives, successors and permitted assigns.
        8. The headings of the clauses are for ease of reference only and do not form part of these School Terms and Conditions.
        9. All communication between the parties, letters, documentation, specifications, reports etc. shall be in the English language
        10. Any obligation on a party not to do something includes an obligation not to allow that thing to be done.
        11. A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision
        12. Any phrase introduced by the terms "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms
  2. Parties

    1. The parties to this agreement are:-
      1. Natterhub Limited a Natterhub registered under the laws of England and Wales with Natterhub number 11235778 at The Courtyard, High Street, Ascot, Berkshire, United Kingdom, SL5 7HP (hereafter referred to as Natterhub);
      2. You, as the school signing up to our Social Media Platform Service (hereafter referred to as the School User).
  3. Basis of Contract

    1. In consideration of the benefit of being able to use this Social Media Platform Service without charge, the School User is agreeing to be bound by these School Terms and Conditions. Natterhub gains valuable feedback on its Social Media Platform Service.
    2. The School User confirms and agrees that Natterhub would ordinarily charge for access to the Social Media Platform Service and may suspend free access to the Social Media Platform Service at any time and bring in charges to access the Social Media Platform Service.
  4. School User Obligations

    1. The School User shall:
      1. cooperate with Natterhub in all matters relating to the Social Media Platform Service;
      2. ensure that they have parent or carer consent for all pupils using the Social Media Platform Service who are under the age of 13 years old;
      3. ensure that any teacher provided with a Teacher Account is sufficiently competent to use the Social Media Platform Service effectively and safely;
      4. ensure that its employees and Sub-contractors comply with the Standard Terms and Conditions, the Acceptable Use Policy, the Natterhub Rules and these School Terms and Conditions; and
      5. ensure that each Teacher Account is only used by one individual and account details are not shared between different individuals.
  5. Termination

    1. Without limiting its other rights or remedies, the School User may terminate the Agreement with immediate effect by giving written notice to Natterhub if Natterhub commits a material breach of the Agreement and (if such a breach is remediable) fails to remedy that breach within 10 Business Days of being notified in writing of the breach.
    2. Without limiting its other rights or remedies, Natterhub may terminate for any reason the Agreement with immediate effect by giving written notice to the School User if the School User commits a material breach of the Agreement and (if such a breach is remediable) fails to remedy that breach within 10 Business Days of that party being notified in writing of the breach. For the avoidance of doubt, any breach of the Acceptable Use Policy by the School User’s teachers or pupils counts as a material breach.
    3. Natterhub may terminate this agreement at any time for any reason by giving not less than five Business Days’ notice to the School User.
    4. Without limiting or affecting any other right or remedy available to it, Natterhub shall have the right to suspend performance of the Social Media Platform Social Media Platform Service until the School User remedies the School User Default, and to rely on the School User Default to relieve it from the performance of any of its obligations in each case to the extent the School User Default prevents or delays Natterhub’s performance of any of its obligations.
    5. Termination or expiry of the Agreement shall not affect any accrued rights and liabilities of Natterhub at any time up to the date of termination.
  6. Consequences of Termination

    1. On termination or expiry of the Agreement, clauses which expressly or by implication have effect after termination shall continue in full force and effect.
    2. Termination or expiry of the Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.
  7. Data Protection

    1. For the purposes of these School Terms and Conditions, the School User is the data controller and Natterhub is the data processor.
    2. As part of their Agreement, the parties agree to be bound by the Natterhub Data Processing Agreement found at https://natterhub.com/legal#dataprocessingagreement.
  8. Confidentiality

    1. Except for the purposes of the Agreement, neither Natterhub nor the School User will use or make available to any third party at any time during or after the Agreement any Confidential Information of the other party except that nothing shall prevent a party disclosing Confidential Information to the extent that it:
      1. is or later comes into the public domain otherwise than as a direct or indirect result of disclosure by the party receiving the Confidential Information or a party engaged by that party, contrary to their respective obligations of confidentiality;
      2. is required to be disclosed by law, order of court, the requirements of any regulatory authority or taxation authority or the rules of any stock exchange;
      3. is disclosed with the prior written consent of the other party;
      4. is or becomes available to the other party from third parties or is already known by the other party, otherwise than pursuant to the Agreement and free of any restrictions as to its use or disclosure;
      5. is independently developed by the other party; or
      6. is disclosed to its employees, professional advisors, agents and Sub-Contractors solely on a need-to-know basis provided that the disclosing party procures that the person to whom such disclosure is made complies with the obligations under this clause as if it were a party to the Agreement.
    2. The School User may inform any third party of the existence of this Agreement and may promote the fact that they use Natterhub on their website and on marketing materials but they may not use the Natterhub logo or any other marketing collateral owned by Natterhub without Natterhub’s express written permission.
    3. Natterhub may use the School User’s name, address, logo and website address on their website, social media and marketing materials and identify the School User as a School User of Natterhub.
    4. The School User agrees that Natterhub may quote any feedback provided, in whatever form, by the School User to Natterhub in any marketing materials whether online or in print and use the name of the School User alongside any quotes.
  9. Acknowledgement

    1. The parties acknowledge and agree that the Social Media Platform Service is still in development and may not be fit for purpose. They acknowledge that it is being provided for free. In light of this, the parties agree that the indemnities, limitations of liability and disclaimer in clauses 10, 11 and 12 are reasonable.
  10. Indemnity

    1. The School User shall indemnify, and keep indemnified, Natterhub from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by Natterhub as a result of or in connection with the School User’s breach of this Agreement including the Acceptable Use Policy and Natterhub Rules.
  11. Limitation of liability

    1. The extent of the parties’ liability under or in connection with the Agreement (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 11.
    2. Subject to clauses 11.5 and 11.6, Natterhub’s total liability is limited to £1.00.
    3. Subject to clauses 11.5 and 11.6, Natterhub shall not be liable for consequential, indirect or special losses.
    4. Subject to clauses 11.5 and 11.6, Natterhub shall not be liable for any of the following (whether direct or indirect):
      1. loss of profit;
      2. loss or corruption of data;
      3. loss of use;
      4. loss of production;
      5. loss of contract;
      6. loss of opportunity;
      7. loss of savings, discount or rebate (whether actual or anticipated);
      8. harm to reputation or loss of goodwill.
    5. The limitations of liability set out in clauses 11.2 to 11.4 shall not apply in respect of any indemnities given by either party under the Agreement.
    6. Notwithstanding any other provision of the Agreement, the liability of the parties shall not be limited in any way in respect of the following:
      1. death or personal injury caused by negligence;
      2. fraud or fraudulent misrepresentation;
      3. any other losses which cannot be excluded or limited by applicable law.
  12. Disclaimer

    1. As the Social Media Platform Service is incomplete, except as expressly provided for in these School Terms and Conditions and to the fullest extent permissible by law, Natterhub provides no warranty:-
      1. as to the fitness of the Social Media Platform Service for a particular use; or
      2. that the operation of the Social Media Platform Service will be error free or uninterrupted.
  13. Changes to Terms

    1. Natterhub may make commercially reasonable changes to these School Terms and Conditions. If such changes are not covered by clause 13.2 then Natterhub will inform the School User by updating the webpage on which these terms and conditions are published.
    2. If Natterhub makes a material change to these School Terms and Conditions, Natterhub will inform the School User by sending an email to the email address provided by the School User to Natterhub. If the change has a material adverse impact on the School User and the change is not a result of Natterhub complying with a court order or applicable law, the School User may notify Natterhub within thirty days after being informed of the change that the School User does not agree with the change. If the School User notifies Natterhub as required, then the School User will remain governed by the terms in effect immediately before the change until the end of the then-current Agreement Duration.
    3. If the Agreement renews, it will do so under the updated School Terms and Conditions.
  14. Further Assurance

    1. The School User shall at the request of Natterhub, and at the School User’s own cost, do all acts and execute all documents which are necessary to give full effect to the Agreement.
  15. Anti-Bribery and Corruption

    1. The School User shall not, in relation to these School Terms and Conditions or any other agreement with Natterhub, request, offer, promise, agree to receive, accept or give a financial or other advantage to any person with the intention of inducing that person to perform a function or activity improperly or to reward any person for the improper performance of a function or activity, or where it is known that the acceptance of the advantage would itself constitute the improper performance of a function or activity.
    2. The School User shall not enter into this or any other agreement with Natterhub in connection with which commission has been paid or agreed to be paid by the School User or to the School User’s knowledge unless, before any such School Terms and Conditions is made, particulars of any such commission, and of the terms and conditions of any School Terms and Conditions for the payment thereof, have been disclosed in writing to Natterhub.
    3. Natterhub may if:
      1. reasonably satisfied that the School User or anyone employed or acting on behalf of the School User (whether with or without the knowledge of the School User) is in breach of this clause in relation to this or any other School Terms and Conditions with Natterhub; or
      2. the School User or anyone employed or acting on behalf of the School User is convicted of any offence under the Bribery Act 2010 (as amended from time to time) in relation to these Schools Terms and Conditions or any other agreement with Natterhub:
        1. terminate the Agreement and recover from the School User the amount of any loss resulting from the termination and/or recover from the School User the amount of value of any gift, consideration or commission etc and/or recover from the School User any other loss sustained in consequence of any breach of their Condition, whether or not the School Terms and Conditions has been terminated.
    4. If Natterhub is approached by a member of staff or someone representing themselves as acting on behalf of Natterhub who seeks to persuade the School User to take any steps that would constitute a breach of this clause or of the Bribery Act 2010 (as amended from time to time), the School User must immediately contact Natterhub by emailing info@natterhub.com
  16. Assignment and Sub-contracting

    1. The School User shall not assign or sub-contract any portion of the Agreement without the prior written consent of Natterhub which it may withhold or delay at its absolute discretion.
    2. Natterhub may sub-contract or assign any portion of the Agreement without consulting or seeking the consent of the School User.
  17. Severability

    1. If any provision of these School Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions of these School Terms and Conditions shall continue in full force and effect as if these School Terms and Conditions had been executed with the invalid, illegal or unenforceable provision eliminated. In the event of a holding of invalidity so fundamental as to prevent the accomplishment of the purpose of these School Terms and Conditions, the parties shall immediately commence negotiations in good faith to remedy the invalidity.
  18. Force Majeure Event

    1. Neither party shall have any liability under or be deemed to be in breach of the Agreement for any delays or failures in performance of the Agreement which result from Force Majeure. The party subject to the Force Majeure event shall promptly notify the other party in writing when such the event causes a delay or failure in performance and when it ceases to do so. If the Force Majeure event continues for a continuous period of more than 90 days, Natterhub may terminate the Agreement by written notice to the School User.
  19. Remedies Cumulative

    1. Except as otherwise expressly provided by the Agreement, all remedies available to either Natterhub or the School User for breach of the Agreement are cumulative and may be exercised concurrently or separately, and the exercise of any one remedy shall not be deemed an election of such remedy to the exclusion of other remedies.
  20. Equitable Relief

    1. The School User recognises that any breach or threatened breach of the Agreement may cause Natterhub irreparable harm for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages available to Natterhub, the School User acknowledges and agrees that Natterhub is entitled to the remedies of specific performance, injunction and other equitable relief without proof of special damages.
  21. Set Off

    1. Natterhub shall be entitled to set-off under the Agreement any liability which it has or any sums which it owes to the School User under the Agreement.
    2. The School User shall pay all sums that it owes to Natterhub under the Agreement without any set-off, counterclaim, deduction or withholding of any kind, save as may be required by law.
  22. Waiver

    1. The failure of either party to exercise any right or remedy shall not constitute a waiver of that right or remedy.
    2. No waiver shall be effective unless it is communicated to the other party in writing.
    3. A waiver of any right or remedy arising from a breach of the Agreement shall not constitute a waiver of any right or remedy arising from any other breach of the Agreement.
  23. Warranties

    1. Each party represents, undertakes and warrants that it has the full authority, power and capacity to enter into and fully perform the Agreement.
  24. Third Party Rights

    1. For the purpose of the Contracts (Rights of Third Parties) Act 1999, the parties agree that these Schools Terms and Conditions do not and are not intended to give any rights, or any right to enforce any of its provisions, to any person who is not a party to it.
  25. No Partnerships or Joint Venture

    1. Nothing in the Agreement is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between the parties, nor constitute any party to be the agent of the other party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
  26. Notices

    1. Any notice or other communication given to a party under or in connection with these Schools Terms and Conditions shall be in writing and shall be:
      1. delivered by hand or by pre-paid first-class post or other next working day delivery service to the address provided to Natterhub by the School User (in the case of the School User) or its registered office (in the case of Natterhub); or
      2. sent by email to the last email provided to Natterhub by the School User (in the case of the School User) and legal@natterhub.com (in the case of Natterhub).
    2. Any notice or communication shall be deemed to have been received:
      1. if delivered by hand, on signature of a delivery receipt;
      2. if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service.
      3. if sent by email, at 9.00 am on the next Business Day after transmission.
  27. Entire Agreement

    1. The Agreement constitutes the entire agreement between the parties relating to the subject matter of the Agreement. The Agreement supersedes all prior negotiations, representations and undertakings, whether written or oral, except that this clause shall not exclude liability in respect of any fraudulent misrepresentation.
  28. Deviating Terms

    1. If, at any point during the negotiating process that leads to the agreement of the Agreement or at any point during the term of the agreement governed by the Agreement, the School User issues any separate written statement, such as a purchase order, that contains additional or deviating terms or conditions, such additional or deviating terms or conditions shall not apply between the parties.
    2. Amendments or deviating terms to the Agreement shall only apply if they are explicitly accepted in a written statement issued and signed by a director of Natterhub. In any event, the Agreement shall take precedence over any deviating terms.
    3. The applicability of any purchasing or other general terms and conditions is expressly rejected.
  29. Governing Law

    1. The Agreement shall be governed by and interpreted in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Data Processing Agreement

This Data Processing Agreement only applies to those schools which sign up to Natterhub’s Social Media Platform Service. This is because when Natterhub contracts with schools to use the Social Media Platform Service, they are considered “data controllers” of personal data. Natterhub acts on behalf of the school as data controller in regards to what personal data Natterhub processes to provide the Social Media Platform Service. Natterhub is therefore, considered a “data processor” of that personal data.

When a data controller uses a data processor, a data processing agreement must be drawn up to identify the responsibilities and liabilities of each party for the processing of personal data.

This Data Processing Agreement forms part of the agreement between the school and Natterhub along with the Standard Terms and Conditions and the School Terms and Conditions. The definitions used in the School Terms and Conditions apply to this agreement. The definitions used in the Standard Terms and Conditions do not apply to this Data Processing Agreement. If there is a conflict between any of these documents, the School Terms and Conditions shall take precedence.

  1. Definitions
    1. In this Schedule, the following words and expressions shall have the following meanings:
      “Data Controller", "Data Processor", "Data Subject", and "Processing" (and "Process") shall have the meanings given in Applicable Data Protection Law as amended from time to time;
      "Applicable Data Protection Law" shall mean: (i) prior to 25 May 2018, Directive 95/46/EC of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data together with any transposition of that Directive into member state law to which the controller is subject; and (ii) on and after 25 May 2018, Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);
      "Personal Data" means personal data (as defined in the Applicable Data Protection Law) relating to the School User’s current and former pupils, teachers, and other staff (e.g. administrator, classroom assistants)
    2. Any reference to writing or written communications includes faxes, emails and writing in any electronic form.
  2. General Provisions
    1. By using the Social Media Platform Service, and by supplying Natterhub with Personal Data, the School User shall agree to the following terms within this Data Processing Agreement.
    2. The School User and Natterhub agree that, for the purposes of Applicable Data Protection Law, Natterhub is a Data Processor and the School User is a Data Controller in respect of the Personal Data comprising Personal Data described in Annex A of this Data Processing Agreement.
    3. Natterhub and the School User shall comply with all Applicable Data Protection Law in respect of the Processing of the Data.
    4. Natterhub shall Process the Personal Data as a Data Processor for the purposes described in Annex A of this Data Processing Agreement and otherwise strictly in accordance with the documented instructions of the School User (the "Permitted Purpose"), except where otherwise required by any UK law applicable to Natterhub.
    5. The School User hereby instructs and authorises Natterhub to process the Personal Data for the purposes described in Annex A to this Data Processing Agreement, and as otherwise reasonably necessary to enable Natterhub to provide the Social Media Platform Service to the School User.
    6. The School User warrants and represents that it has a lawful basis (pursuant to Applicable Data Protection Law) for collecting, using and supplying all Personal Data to Natterhub in connection with the School’s use of the Social Media Platform Service and a lawful basis of processing the Personal Data by both the School User and Natterhub for the purposes set out under Section 2 of this Data Processing Agreement.
    7. The School User warrants and represents that it has informed the relevant Data Subjects on the use of their Personal Data as required by the Applicable Data Protection Law.
    8. The School User shall indemnify Natterhub against all costs, claims, damages, expenses, losses and liabilities incurred by Natterhub arising out of or in connection with any failure (or alleged failure) by the School User to have a lawful basis for Processing Data.
  3. International Transfers
    1. Natterhub shall not transfer the Personal Data (nor permit the Personal Data to be transferred) outside of the European Economic Area ("EEA") unless it first takes such reasonable and appropriate measures as are necessary to ensure any such transfer is in compliance with Applicable Data Protection Law.
  4. Confidentiality of Processing
    1. Natterhub shall ensure that any individual that it authorises to process the personal data which includes the Natterhub’s staff, agents and subcontractors (denoted as an "Authorised Person") shall be subject to a strict duty of confidentiality (whether a contractual duty or a statutory duty or otherwise), and shall not permit any person to Process the Data who is not under such a duty of confidentiality.
    2. Natterhub shall ensure that an Authorised Person Process the Data only as necessary for the Permitted Purpose.
  5. Security
    1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing to be carried out by Natterhub, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Natterhub shall implement appropriate technical and organisational measures to protect the Personal Data from:
      1. accidental or unlawful destruction,
      2. accidental loss, alteration, unauthorised disclosure or access, and
      3. any other breach of security
    2. Sub-clauses 5.1.1, 5.1.2. and 5.1.3 arising alone or together shall be denoted as a "Security Incident").
  6. Subcontracting
    1. Natterhub may appoint sub-contractors to carry out any or all of its Processing activities in accordance with the terms of Section 6.
    2. The School User hereby authorises in connection to Social Media Platform Service to appoint third parties to provide:
      1. web and app research and development;
      2. customer and technical support;
      3. communication services;
      4. electronic data storage and transmission services.
    3. The School User hereby authorises Natterhub to appoint the sub-contractors listed in Annex B to this Data Processing Agreement to carry out Processing activities in connection with the Personal Data. Natterhub shall use reasonable endeavours to promptly notify the School User of any changes to the identity of such third parties from time-to-time.
    4. Save as permitted by paragraphs 6.2 and 6.3, Natterhub shall not appoint any other sub-contractor in connection with the Processing of the Personal Data without the prior permission of the School User.
    5. Where Natterhub appoints a sub-contractor pursuant to Section 6, it shall ensure that Natterhub imposes data protection terms on any subcontractor it appoints that protects the Personal Data to the same standard as those provided for in this Data Processing Agreement, and meet the requirements of Applicable Data Protection Law.
    6. Natterhub acknowledges that it remains fully liable for the acts, errors or omissions of any of its sub-contractors in respect of the Processing of the Data.
  7. Cooperation and Data Subject Rights
    1. Natterhub shall provide reasonable and timely assistance (including by appropriate technical and organisational measures) to the School User (at the School’s Customers expense) to enable the School User to respond to:
      1. any request from a Data Subject to exercise any of their rights under Applicable Data Protection Law (including rights of access, correction, objection, erasure and data portability, as applicable); and
      2. any other correspondence, enquiry or complaint received from a Data Subject, regulator or other third party in connection with the processing of the Personal Data.
    2. In the event that any such request, correspondence, enquiry or complaint is made directly to Natterhub, Natterhub shall promptly inform the School User. Natterhub will provide full details of the request, correspondence, enquiry or complaint and the School User shall provide all reasonable and timely assistance to Natterhub to enable Natterhub to take appropriate action.
  8. Data Protection Impact Assessment
    1. If Natterhub believes or becomes aware that its Processing of the Personal Data is likely to result in a high risk to the data protection rights and freedoms of a Data Subject or Data Subjects, it shall promptly inform the School User and provide the School User with all such reasonable and timely assistance as the School User may require in order to conduct a data protection impact assessment and, if necessary, consult with its relevant data protection authority.
  9. Security Incidents
    1. Upon becoming aware of a Security Incident, the affected party shall inform the other party without undue delay and shall provide all such timely information and cooperation as the other party may reasonably require including in order for the affected party to fulfil its data breach reporting obligations under (and in accordance with the timescales required by) Applicable Data Protection Law.
    2. The parties shall each further take all such measures and actions as are reasonably necessary to remedy or mitigate the effects of the Security Incident and shall keep the other party up-to-date about all developments in connection with the Security Incident.
  10. Deletion or Return of Data
    1. Upon written request by the School User or within a reasonable time after the termination of the agreement between Natterhub and the School User, Natterhub shall destroy all Personal Data (including all copies of the Personal Data) in its possession or control (including any Personal Data subcontracted to a third party for processing) when it is acting as a Data Processor for the School User.
    2. This requirement shall not apply to the extent that Natterhub is required by any UK or EU (or any EU Member State) law to retain some or all of the Personal Data, in which event Natterhub shall isolate and protect the Personal Data from any further processing except to the extent required by such law.
  11. Audit
    1. Natterhub shall permit the School User (or its appointed third party auditors) to audit Natterhub's compliance with this Data Protection Agreement, and shall make available to the School User all information, systems and staff for the School User (or its third party auditors) to conduct such an audit or inspection.
    2. The cost of the audit or inspection shall be incurred by the School User and the School User will provide four (4) weeks notice before the School User’s audit or inspection, or its appointed third party auditors, and agrees to undertake the audit or inspection within week days (Monday - Friday) and working hours (9am - 5pm).
    3. The School User or the nominated third party auditors shall avoid causing (or, if it cannot avoid, minimise) any damage, injury or disruption to Natterhub or its subcontractors' business.
    4. The School User shall agree to sign a “Confidentiality Agreement” (or its appointed third party auditors) in order to audit or inspect Natterhub’s compliance with this Data Protection Agreement. Should the Confidentiality Agreement be breached by the School User or the auditor acting on behalf of the School User then the School User shall indemnify Natterhub against all costs, claims, damages, expenses, losses and liabilities incurred by Natterhub arising out of or in connection with any failure (or alleged failure) by the School User to comply with the terms of the Confidential Agreement.
    5. The School User will not exercise its audit rights more than once in any twelve (12) calendar month period, except:
      1. if and when required by instruction of a competent data protection authority; or
      2. the School User believes a further audit is necessary due to a Security Incident suffered by Natterhub.
    6. The information and audit rights of the School User under paragraph 11.1 shall apply only to the extent required by Applicable Data Protection Law.

Annex A

Data Processing Description

This Annex A forms part of the General Conditions and describes the Processing that Natterhub will perform on behalf of the School User.

Data Subjects

The Personal Data of the School User to be processed concern the following categories of Data Subjects:

  • Pupils
  • Staff

Categories of Personal Data

The Personal Data of the School User to be Processed concern the following categories of data:

  • school name, contact and profile information (including school administrator contact information, school postal address, phone number and email address), title, staff name, staff username, staff contact information (including work phone numbers and work email addresses), role, personal photos and images of staff and pupils, pupil’s full name, age, date of birth gender, class name, year group and groupings, unique pupil number and any other information relating to staff and pupil profile.
  • Interactions with Natterhub: Details of interactions that the School User and its staff have with us regarding the Social Media Platform Service;
  • Interactions by or between staff and pupils: Details of interactions by or between staff and pupils when using our Social Media Platform Service, together with any other information that the staff and pupils may provide through the Social Media Platform Service, for example, through writing personal messages on the Natterhub Platform or providing privately information.
  • Information collected automatically: relating to the Social Media Platform Service about how a user’s device has interacted with the Site, including the resources and pages accessed and links clicked, download errors, length of visits to certain pages/resources, page/resource interaction information, and methods used to browse away from any page/resource;
  • Learning and Activity Information: answers submitted by users of Social Media Platform Service, awards and achievements provided, communications between staff and pupils and between pupils in relation to learning and activity information.

Processing Operations/Permitted Purposes

The Personal Data will be obtained, held and used by Natterhub to enable Natterhub to carry out its obligations arising from the terms and conditions entered into between the School User and Natterhub regarding the use by the School User and its users of the website and the service provided by Natterhub.

Annex B

Approved Subcontractors

Name Processing
Quickbooks Payment and recording
AWS Hosting, maintenance, backup and storage (UK based)
Cloudinary Storage and backup of images
Zendesk Administration and customer support
Sendgrid Transactional and service emails (EU and US-based)
Mailchimp Marketing emails and CRM
Google Cloud Platform Customer administration, record keeping and email
Twinkl Hive Ltd Website support and application development; Customer support and administration
Twinkl Ltd Website support and application development Customer support and administration
Twinkl Aus Pty Ltd Website support and application development Customer support and administration

Privacy Policy

Who we are

Natterhub Ltd is a company registered in England and Wales with company number 112357. Our registered address is The Courtyard, High Street, Ascot, SL5 7HP.

We offer a safe, gated educational social media platform for primary schools. It is populated with interactive weekly lessons on all aspects of online safety for year 1-6. Natterhub looks and functions like 'real' social media but it is gated to the school environment meaning that children can explore and play in a safe, online space to properly understand the benefits and potential pitfalls of social media. In this policy, we call this our social media platform.

We offer a safe, gated educational social media platform for primary schools. It is populated with interactive weekly lessons on all aspects of online safety for year 1-6. Natterhub looks and functions like 'real' social media but it is gated to the school environment meaning that children can explore and play in a safe, online space to properly understand the benefits and potential pitfalls of social media. In this policy, we call this our social media platform.

You can contact us by emailing us on info@natterhub.com or writing to us at:

The Courtyard High Street Ascot SL5 7HP

Who is our data protection officer?

Our data protection officer is Deepak Sareen. He can be contacted by email on dpo@natterhub.com.

What does this privacy policy apply to?

This policy applies to any personal information you provide to us to:-

  • receive our newsletters;
  • attend our events;
  • receive customer and technical support;
  • receive marketing information;
  • use our website before signing into our social media platform;
  • use our app before signing into our social media platform; or
  • enter any competition or giveaway we may run.

It does not apply to any personal information entered into our social media platform. This is because your school is in control of this personal information. To find out more about how your personal information is used in our social media platform, please contact your school.

The only personal information this policy applies to in relation to your use of our social media platform is your performance and usage data which we use to improve our service.

Throughout our website we may link to other websites owned and operated by third parties. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

How do we use the personal information of children?

We only use the personal information of a child on instruction from the child’s school. The child’s school is always in control of the child’s personal information.

We require that a school gets parent or carer consent before allowing a child to use our social media platform. A school may choose to do this by getting your specific consent for your child to use Natterhub or it may choose to get your consent through a generalised school technology consent process. A parent or carer can withdraw their consent at any time by contacting their child’s school.

We do not directly contact children. If we discover that a child has contacted us directly, we will inform the child’s teacher or school and delete the communication in question.

For the purpose of this policy, we class a child as anyone under the age of 13.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, request our email newsletter contact us, send us feedback, register to attend our events, complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Information we collect automatically’ below for more information).

We collect this information for:

Our newsletter: Our newsletter provides useful updates, advice and tips to help users get the most out of our social media platform. When you register to receive our newsletter, you provide us with your name and email address. Our purpose in using this information is to send you our newsletter and to personalise it to you. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are meeting your expectation in providing you with a newsletter that you have requested. Although our newsletter does not contain any direct marketing content, you may still opt-out or reduce the frequency of our newsletter at any time.

Providing customer and technical support: We may ask for your name, account name, school details and email address when you request customer or technical support. You provide this information when you send a customer or technical support request to us or in correspondence with us. Our purpose in using this information is to provide you with effective and personalised support. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are providing you with technical and customer support to enable your use of our service which your school has signed up for.

Competition entries and free giveaways: We may collect and use the personal information of participants for any competitions or giveaways that we hold. We may ask for your name, school address, postal address, and email address. You would provide this information when you register for the competition or giveaway. Our purpose in using this information is to enable you to take part in the competition or giveaway. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the giveaway or competition.

Events: We may collect and use the personal information of those attending any events (whether online or in person) that we run. We may ask for your name, school address, postal address, and email address. You would provide this information when you register for the event. Our purpose in using this information is to enable you to attend and take part in the event. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the event.

Marketing at events: We may collect and use your personal information if you provide it to us at education conventions and events. We may ask for your name, school name and address, job role, email address and telephone number. Our purpose in collecting this information is to provide you with further information on our products and services. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you provide us with the information at the education convention or event.

Research and development: we may conduct market research or testing of new products. We may conduct research through polls, surveys, data usage, and product testing and, in conducting these, we may ask for your name, address, email address, telephone number, age, gender, year group, reviews, evaluations and opinions. You would provide this information when you sign up to take part in the research activity or as part of the research activity. Our purpose in using this information is to improve and develop our service. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you sign up to take part.

Testimonials: We may collect testimonials or feature customer stories from you to promote our services. The information collected may include, name, school, year, year group taught, country and comments. You would provide this information when you provide the testimonial. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is consent as we would also ask your permission to use a testimonial that you provide to us.

Referrals: We may collect and use your name, email address and school details when that information is provided by someone you know referring you to our website. We may also collect and use your name, email address and school if you refer someone to us. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are business development and meeting the expectations of those providing referrals.

Lawful Basis

When we use your personal information we are required to have a lawful basis for doing so. There are various different lawful bases on which we may rely, depending on what personal information we process and why. These are detailed above. If you have any questions on them, please get in touch with us.

Where the lawful basis is consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact our Data Protection Officer using the details above.

Information we collect automatically

Usage Data

Like all online services, when you visit or use our website and app, we will capture and process usage data.

This usage data is ultimately processed to deliver reliable, secure and accurate services to you and to consistently enhance, improve and optimise your experience of using our website and social media platform.

We may use third parties to collect and capture usage data such as your IP address, type, operating system, device information and your mobile carrier. Additionally, we may receive or collect additional information such as the referring web page, referring search terms, and pages visited. We may use your IP address to determine your approximate location. We do not sell this data to any third parties but use it for security reasons. Our lawful basis for this processing is legitimate interests. Our legitimate interest is to measure the effectiveness of all our services to:

  • understand how they are used so we can improve them for you;
  • ensure they are engaging and relevant to your needs;
  • provide security to our systems and services; and
  • ensure our business continuity through retention.

Cookies and other Tracking Technologies

A cookie is a small text file that is downloaded onto a computer or smartphone when the user accesses a website, providing functionality.

At present we do not use third party partners to do this and will update this privacy notice should we do so.

Our website uses cookies and stored device data for the following purposes:

  • to ensure the correct technical functionality of the services we provide and optimise global performance - for example, to help you find the most relevant content (i.e. resources) and get that content to you quickly and accurately;
  • to maintain website security, prevent website abuse and ensure legislative/regulatory compliance - for example, to prevent cyber-attacks;
  • to compile, and enrich, internal business data regarding aggregate website traffic and activity - for example, to help us to understand our most popular website pages, visit sources and time-of-day traffic;
  • to help to improve our services to you and better meet your future needs through aggregated information - for example, to understand your needs and preferences so as to improve your website experience.

Our lawful basis for using cookies in this way is legitimate interests. Our legitimate interests are security, service improvement and marketing.

You can choose to remove or disable cookies via your browser settings. Our website or social media tool may not work properly if you disable or decline cookies.

Who do we share your personal information with?

We will share your personal information with our employees to enable them to provide our services to you.

We also share your information with third parties to help us operate, provide, improve, integrate, customise, support and market our services. We undertake appropriate measures to ensure that these third parties are compliant with data protection laws and security and always ensure that the appropriate legal documentation is in place.

We use service providers to provide website and application development and support, hosting, maintenance, back-up, storage, payment processing, analysis and other services for us, which may require them to access or use information about you.

If a service provider needs to access information about you to perform services on our behalf, they do under instruction from us, and must abide by our policies and procedures designed to protect your information

Our current service providers are:

Name Processing
Quickbooks Payment and recording
AWS Hosting, maintenance, backup and storage (UK based)
Cloudinary Storage and backup of images
Zendesk Administration and customer support
Sendgrid Transactional and service emails (EU and US-based)
Mailchimp Marketing emails and CRM
Google Cloud Platform Customer administration, record keeping and email
Twinkl Hive Ltd Website support and application development; Customer support and administration
Twinkl Ltd Website support and application development Customer support and administration
Twinkl Aus Pty Ltd Website support and application development Customer support and administration

We may also share information about you with third parties when you give us your consent to do this. For example, we may share personal testimonials of our services on third party websites and on social media platforms.

In some very rare cases, we may share your information with a third party if we believe that sharing is reasonably necessary to:

  • comply with an applicable law, legal process or governmental request, including to meet national security requirements;
  • enforce our agreements, policies and terms of service;
  • protect the security and integrity of our social media platform;
  • protect us, you or the public from harm or illegal activities;
  • respond to an emergency which we believe in good faith requires us to disclose; information to assist in preventing the death or serious bodily injury of any person.

Transferring your personal information internationally

Your personal information may be transferred and processed in countries other than in the country in which you live. These countries may have data protection laws that are different to the laws of the country in which you reside.

We may also transfer your personal information to countries which are located outside the United Kingdom (UK) and European Economic Area (EEA).

Such countries may not have the same data protection laws as the UK and EEA. Any transfer of your personal information will be subject to a European Commission approved contract (as permitted under Article 46 of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

How long do we keep your personal information?

We will retain personal information where we have a contractual, legal or legitimate obligation to do so. We will retain such information for as long as reasonably required to meet such contractual, legal or legitimate obligations. We may have to retain your information for a number of years in order to satisfy these obligations. For example, we may need to comply with an applicable UK, EU or international law with regards to tax and accounting requirements.

When we have no purpose and lawful grounds to use your information, or where you can exercise your rights under your country’s data protection law, we will take reasonable steps to delete or anonymise it.

How do we keep your personal information secure?

We have safeguards in place to protect your personal information. These measures are reviewed regularly and updated when necessary to meet our business needs and regulatory requirements. Examples of procedures and organisational measures include, but are not limited to:

  • encryption of your personal information when in transit and storage;
  • role-based access of data through strict policies and procedures;
  • employees and contractors subject to the relevant confidentiality commitments and vetting (e.g. employment checks, contracts and confidentiality agreements);
  • on-going training on systems, software and training in security and data protection laws;
  • policies, procedures and technical measures to protect against accidental loss and unauthorised access, use, destruction or disclosure of data. Some examples are: firewalling and content filtering; virus/malware scanning and protection; vulnerability scanning; multi-factor authentication; pseudonymization; logging, monitoring, inventory and auditing; secure design; privacy impact assessments, physical security controls; system authentication/role-based access control, high availability configuration and regular backups;
  • business continuity and disaster recovery strategies, designed to safeguard the our continuity and to protect you and your personal information.

We will take steps reasonably necessary to ensure that your personal information is protected. Although we do our best to keep your personal information safe, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. The use of the Internet is not entirely secure and no company can ever make this guarantee to you. Any transmission is therefore, at your own risk.

How do we use social media?

We may use social media and social networking services for promoting our business, communicating with you and supporting the teaching community. In order to do this, we require the use of third party service providers, such as Facebook, Twitter, LinkedIn, Instagram, and YouTube.

Our social media pages, groups, feeds and channels are administered by these third parties:

  • Our Facebook page is administered by Facebook, in accordance with Facebook's Data Policy available here, and is accessible by Facebook users who have already consented to Facebook's Data Policy.
  • Our Twitter account is administered by Twitter, in accordance with Twitter's Privacy Policy available here.
  • Our Instagram account is administered by Instagram in accordance with Instagram’s Privacy Policy available here.
  • Our YouTube channel is administered by YouTube, in accordance with their privacy policy available here.
  • Our LinkedIn page is administered by LinkedIn, in accordance with their privacy policy available here.

We do not export information on our followers from these social media platform to our own systems unless we have your explicit consent to do so or your public profile is linked to your organisation (e.g. LinkedIn).

We may message you directly through social media when you contact us through these platforms. We aim to delete these messages as soon as we have responded to the queries.

Marketing

We would like to send you information about our products and services, competitions, events and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us, register for a competition, giveaway or event or sign up to provide feedback.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • emailing us at info@natterhub.com; or
  • using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.

It may take up to 5 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information;
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information;
  • otherwise restrict our processing of your personal information in certain circumstances; and
  • claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to our Data Protection Officer.
  • let us have enough information to identify you.
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Updates to this Privacy Policy

This website privacy policy was published on 1st April 2020 and last updated on 1st April 2020.

We may change this website privacy policy from time to time and when we do we will inform you by updating this page