About our Terms
These Terms explain how you may use this website (the "Site"). This includes using this website via Microsoft Teams or Google Classroom.
References in these Terms to the Site includes the following websites: www.natterhub.com, all associated web pages and the Natterhub App via Microsoft Teams.
You should read these Terms carefully before using the Site.
By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
If you have any questions about the Site, please contact us by e-mail: support@natterhub.com.
Definitions
In these Terms:
Acceptable Use Policy |
means the policy https://natterhub.com/legal#acceptableuseage, which governs your permitted use of the Site; |
Content |
means any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible through the Site; |
Natterhub Rules |
means the rules detailed at https://natterhub.com/legal#natterhubrules; |
School Terms and Conditions |
means the terms and conditions https://natterhub.com/legal#schoolterms, which will apply to any school signing up to our service; |
Site |
has the meaning given to it in clause 1.1; |
Terms |
means these terms and conditions of use as updated from time to time under clause 12; |
Unwanted Submission |
has the meaning given to it in clause 6.1; |
we, us, our |
means Natterhub Limited a company registered in England and Wales with company registration number 11235778 and VAT registration number GB 291665768 whose registered office address is at The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG; and |
you, your |
means the person accessing or using the Site or its Content. |
Using the Site
The Site is for your educational use only and may only be used in the context of a school or educational setting.
You agree that you are solely responsible for:
all costs and expenses you may incur in relation to your use of the Site; and
keeping your password and other account details confidential.
The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
Only teachers or school administrators working under a school account may setup an account on the Site. Pupils may only use the Site under the supervision of a teacher working under a school subscription. It is the teacher’s sole responsibility to log out from the service.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at support@natterhub.com.
If you would like these Terms in another format (for example audio or large print), please contact us by emailing support@natterhub.com.
As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy and our Natterhub Rules.
By using this Site, any school who also signs up for a school account with Natterhub agrees to be bound by the School Terms and Conditions in addition to these Terms.
We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, the Acceptable Use Policy, the Natterhub Rules or any other terms or policies to which they refer or any applicable law.
Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
Our privacy policy is available at https://natterhub.com/legal#privacy.
Ownership, use and intellectual property rights
The Site and all intellectual property rights in it including but not limited to any Content are owned by us. In these Terms, Intellectual Property Rights means rights including copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our Intellectual Property Rights in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) nor try to amend, circumvent or delete any digital rights or other security technology embedded or contained within the Site.
The word Natterhub and the Natterhub logo are our trade marks. Other trade marks and trade names may also be used on the Site. Other than as necessary to use the Site, you may not use in any way any of the trade marks used on the Site unless you have our prior written permission.
Except as set out in clause 5, we have no ownership of any content you upload to our Site.
We have the right, but not the obligation, to delete content posted on our Site if we receive a valid takedown notice or we have reason to believe it breaches another’s Intellectual Property Rights. We also have the right but not the obligation to remove any content that violates the Natterhub Rules or our Acceptable Use Policy.
Submitting information to the Site
While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable ("Unwanted Submissions”). While we value your feedback, you agree not to submit any Unwanted Submissions.
We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
Other than any personal information which will be dealt with in accordance with our Privacy Policy, we may use information supplied to us through the Site on an unrestricted and free-of-charge basis as we reasonably see fit. In particular, we may use your anonymised and aggregated usage data in any way that we reasonably see fit including for research purposes, marketing purposes, business and product development purposes and for our own internal use.
Accuracy of information and availability of the Site
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
We may suspend or terminate operation of the Site at any time as we see fit.
Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
Disclaimer
Our site is intended as a learning tool to help pupils safely use social media. It is not intended to encourage social media use and we cannot accept any responsibility for pupils that sign up to social media sites after using our service.
Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that:
were not foreseeable to you and us when these Terms were formed; or
that were not caused by any breach on our part;
business losses; and
losses to non-consumers.
Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
Variation
These Terms are dated 22nd August 2022. No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 12. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Disputes
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with us please contact us as soon as possible.
If you and we cannot resolve a dispute using our complaint handling procedure, we will:
let you know that we cannot settle the dispute with you; and
if required by law, give you certain information about our alternative dispute resolution provider.
If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
The relevant laws of the United Kingdom will apply to these Terms.
This Acceptable Use Policy is in place to ensure that Natterhub is a safe environment for pupils and teachers to learn. A failure to comply with this policy may result in your account being suspended or terminated or you being blocked from using our website.
This policy applies to any user of our website even if they are not using our social media platform service.
Anything uploaded to our website must comply with this policy.
We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material uploaded to our website. The teacher supervising the pupil’s use of Natterhub is responsible for monitoring what they post on the service and for ensuring that they comply with this policy and can delete anything inappropriate.
We may remove or edit anything uploaded to our website at any time without warning.
School RulesUse of the Natterhub website and platform is an extension of the classroom. As such the rules that apply in any normal classroom, apply on Natterhub. This means that those using Natterhub should not:-
This is not an exhaustive list and just because an item is not listed does not mean it is acceptable.
ContentAny content uploaded to Natterhub should be appropriate for use in a classroom. This means that any content uploaded should be appropriate for a young child to see. As such, the following content is absolutely prohibited:-
This is not an exhaustive list and just because an item of content is not listed does not mean it is acceptable.
PrivacyYou or your pupils must not upload any private information either of themselves or another individual. All pupils uploading content must be happy for such content to be shared with the rest of their class. Pupils are not required to enter any personal information to use Natterhub.
ImpersonationYou or your pupils must use our website as themselves. They may not impersonate other individuals, groups, or organizations except for educational purposes.
SpamYou or your pupils may not use our website for the purposes of promoting unsolicited advertising or sending spam or to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information.
Advertising ContentYou or your pupils may not upload any form of advertising content to our website. You or your pupils also may not use our website in any way that represents or suggests that we endorse any other business, product or service unless we have separately agreed to do so in writing
Intellectual PropertyYou or your pupils must own or have permission for all content uploaded to our website. By uploading content you or your pupils confirm that the content uploaded is your or their own original work and lawfully submitted, factually accurate or your or their own genuinely held belief and provided with the necessary consent of any third party (if applicable).
Data LimitThe use of Natterhub is subject to a school account reasonable use data limit. Natterhub may limit or suspend your use of the website if this reasonable use data limit is exceeded.
Linking and framingYou may create a link to our website from another website without our prior written consent provided no such link:
We reserve the right to require you to immediately remove any link to our website at any time, and you shall immediately comply with any request by us to remove any such link.
SecurityYou or your pupils may not use our website to distribute viruses or malware or other similar harmful software code or in any manner that disrupts the operation of our website or business or the website or business of any other entity.
You also may not use our website to attempt in any way to gain unauthorised access to or use of computers, data, systems, accounts or networks;
Account MaintenanceIt is the teacher’s responsibility to ensure all pupil accounts are up to date and relate to a current pupil of their class. It is also the teacher’s responsibility to ensure all pupil accounts are logged out at the end of each session in addition to logging out of their own account.
Teacher Agreement | School Agreement | Child Agreement |
---|---|---|
I will be responsible for my own Natterhub account and the activity that occurs on it | We understand that Natterhub is addressing the issues of social media | I will ask permission before using Natterhub |
I will ensure that I have permission to setup an account from my headteacher | We will not allow any parents to intervene in the newsfeed and such posts will be deleted immediately | I will keep my password private |
I will log out at the end of a session | We will encourage parents to vet any video or image content shared by their children during the home learning period | I will log out when not using Natterhub |
I will set the daily allowance timer to an age appropriate time for my hub | We understand that whilst screening functionality is in place, some inappropriate content may get through | I will ask permission before taking photos and videos of people and uploading them |
I will monitor the activity on the hub | We will use Natterhub to teach online safety lessons as well as using the newsfeed | I will create content for positive reasons |
I will block/delete/remove any child behaving inappropriately | We understand that our pupils have a right to media literacy education | I will support my classmates and report negative comments |
I will remain positive towards all the pupils in my hub | We will ensure that our Natterhub opening hours are set to, or fewer than school working hours | I will check the timer whilst using Natterhub |
I will not attempt to discipline pupils within the hub | We will monitor that all teachers are setting a reasonable daily allowance for the pupils in their hub | I know that poor choices will result in my account being frozen |
I will choose a secure password for my account | We understand that Natterhub is part of our PSHE/RSE and online safety curriculum | I agree to all the above terms of Natterhub |
I will not share my password information with anyone else | ||
I will only share links and content of age appropriate content | ||
I understand that the same rules apply in our virtual classroom as in our real life classroom I will encourage my pupils to share content that enhances learning | ||
I will encourage my pupils to share content that enhances learning | ||
I will endeavour to be a role model for my pupils using the genre of social media | ||
I will praise good examples of behaviour on the newsfeed | ||
I will not sell anything to my pupils using the Natterhub platform | ||
I will remain professional at all times in my interactivity with my pupils | ||
I will be sure to set my hub to inactive and active when necessary |
They were published on 22nd August 2022. For previous versions, see https://natterhub.com/legal?v=4
Your use of our website is governed by our terms and conditions found at https://natterhub.com/legal#termsandconditions as is your teachers’ and pupils’ use of our website. Our agreement with you is governed and defined by these School Terms and Conditions. Together the two documents govern and define your agreement with us and are referred to in these School Terms and Conditions as the Agreement.
In this document, a reference to School Terms and Conditions is a reference to these School Terms and Conditions. A reference to the Standard Terms and Conditions is to our terms and conditions found at https://natterhub.com/legal#termsandconditions. Where there is any conflict between the two documents, these School Terms and Conditions shall prevail.
Definition & Interpretations
Parties
Basis of Contract
Duration of Agreement
Rights of use
Authorised Users
Price
Payment
Customer Obligations
Intellectual property
Defence against infringement claims
Warranties
Customer Systems and Customer Data
Termination
Consequences of Termination
Data Protection
Confidentiality
Indemnity
Limitation of liability
Suspension
Disclaimer
Changes to Terms
Further Assurance
Anti-Bribery and Corruption
Assignment and Sub-contracting
Severability
Force Majeure Event
Remedies Cumulative
Equitable Relief
Set Off
Waiver
Third Party Rights
No Partnerships or Joint Venture
Notices
Entire Agreement
Deviating Terms
Governing Law
This Data Processing Agreement only applies to those schools which sign up to Natterhub’s Social Media Platform Service. This is because when Natterhub contracts with schools to use the Social Media Platform Service, they are considered “data controllers” of personal data. Natterhub acts on behalf of the school as data controller in regards to what personal data Natterhub processes to provide the Social Media Platform Service. Natterhub is therefore, considered a “data processor” of that personal data.
When a data controller uses a data processor, a data processing agreement must be drawn up to identify the responsibilities and liabilities of each party for the processing of personal data.
This Data Processing Agreement forms part of the agreement between the school and Natterhub along with the Standard Terms and Conditions and the School Terms and Conditions. The definitions used in the School Terms and Conditions apply to this agreement. The definitions used in the Standard Terms and Conditions do not apply to this Data Processing Agreement. If there is a conflict between any of these documents, the School Terms and Conditions shall take precedence.
"Applicable Data Protection Law" |
means
|
“Data Controller", "Data Processor", "Data Subject", "Processing" and "Process" | shall have the meanings given in Applicable Data Protection Law as amended from time to time; |
GDPR | means the General Data Protection Regulation, Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time); |
"Personal Data" | means personal data (as defined in the Applicable Data Protection Law) relating to the Customer’s current and former pupils, teachers, and other staff (e.g. administrator, classroom assistants) |
Annex A
Data Processing Description
This Annex A forms part of the Data Processing Agreement and describes the Processing that Natterhub will perform on behalf of the Customer.
Data Subjects
The Personal Data of the Customer to be processed concern the following categories of Data Subjects:
Categories of Personal Data
The Personal Data of the Customer to be Processed concern the following categories of data:
Processing Operations/Permitted Purposes
The Personal Data will be obtained, held and used by Natterhub to enable Natterhub to carry out its obligations arising from the terms and conditions entered into between the Customer and Natterhub regarding the use by the Customer and its users of the website and the service provided by Natterhub.
Annex B
Approved Subcontractors
Name | Processing |
---|---|
Quickbooks | Payment and recording |
AWS | Hosting, maintenance, backup and storage (UK based) |
Cloudinary | Storage and backup of images |
Zendesk | Administration and customer support |
Sendgrid | Transactional and service emails (EU and US-based) |
Mailchimp | Marketing emails and CRM |
Google Cloud Platform | Customer administration, record keeping and email |
Twinkl Hive Ltd | Website support and application development; Customer support and administration |
Twinkl Ltd | Website support and application development Customer support and administration |
Twinkl Aus Pty Ltd | Website support and application development Customer support and administration |
Google Signals GA4 | Data collection and analytics |
Who we are
Natterhub Ltd is a company registered in England and Wales with company number 1123578. Our registered address is The Surrey Technology Centre, The Surrey Research Park, Guildford, Surrey, GU2 7YG.
We offer a safe, gated educational social media platform for primary schools. It is populated with interactive weekly lessons on all aspects of online safety for year 1-6. Natterhub looks and functions like 'real' social media but it is gated to the school environment meaning that children can explore and play in a safe, online space to properly understand the benefits and potential pitfalls of social media. In this policy, we call this our social media platform.
You can contact us by emailing us on info@natterhub.com or writing to us at:
The Surrey Technology Centre The Surrey Research Park Guildford Surrey GU2 7YG.Who is our data protection officer?
Our data protection officer is Deepak Sareen. He can be contacted by email on dpo@natterhub.com.
What does this privacy policy apply to?
This policy applies to any personal information you provide to us to:-
It does not apply to any personal information entered into our social media platform. This is because your school is in control of this personal information. To find out more about how your personal information is used in our social media platform, please contact your school.
The only personal information this policy applies to in relation to your use of our social media platform is your performance and usage data which we use to improve our service.
Throughout our website we may link to other websites owned and operated by third parties (including Microsoft Teams and Wonde). These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
In this Privacy Policy, we will refer to the ‘UK GDPR’. This is the General Data Protection Regulation tailored by the Data Protection Act 2018.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, request our email newsletter contact us, send us feedback, register to attend our events, complete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Information we collect automatically’ below for more information).
We collect this information for:
Our newsletter: Our newsletter provides useful updates, advice and tips to help users get the most out of our social media platform. When you register to receive our newsletter, you provide us with your name and email address. Our purpose in using this information is to send you our newsletter and to personalise it to you. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are meeting your expectation in providing you with a newsletter that you have requested. Although our newsletter does not contain any direct marketing content, you may still opt-out or reduce the frequency of our newsletter at any time.
Providing customer and technical support: We may ask for your name, account name, school details and email address when you request customer or technical support. You provide this information when you send a customer or technical support request to us or in correspondence with us. Our purpose in using this information is to provide you with effective and personalised support. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are providing you with technical and customer support to enable your use of our service which your school has signed up for. Additionally, in order to provide you with customer support, we have a system that allows us to impersonate your account without us knowing your login details. We use this system to see problems that you may have been having and to offer solutions. Where this system involves the use of any of your personal information, our lawful basis for this use is legitimate interests with our legitimate interests being providing you with technical and customer support.
Competition entries and free giveaways: We may collect and use the personal information of participants for any competitions or giveaways that we hold. We may ask for your name, school address, postal address, and email address. You would provide this information when you register for the competition or giveaway. Our purpose in using this information is to enable you to take part in the competition or giveaway. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the giveaway or competition.
Events: We may collect and use the personal information of those attending any events (whether online or in person) that we run. We may ask for your name, school address, postal address, and email address. You would provide this information when you register for the event. Our purpose in using this information is to enable you to attend and take part in the event. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you register for the event.
Marketing at events: We may collect and use your personal information if you provide it to us at education conventions and events. We may ask for your name, school name and address, job role, email address and telephone number. Our purpose in collecting this information is to provide you with further information on our products and services. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you provide us with the information at the education convention or event.
Research and development: we may conduct market research or testing of new products. We may conduct research through polls, surveys, data usage, and product testing and, in conducting these, we may ask for your name, address, email address, telephone number, age, gender, year group, reviews, evaluations and opinions. You would provide this information when you sign up to take part in the research activity or as part of the research activity. Our purpose in using this information is to improve and develop our service. Our lawful basis for using your personal information in this way is consent as you will give us permission to use your personal information in this way when you sign up to take part.
Testimonials: We may collect testimonials or feature customer stories from you to promote our services. The information collected may include, name, school, year, year group taught, country and comments. You would provide this information when you provide the testimonial. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is consent as we would also ask your permission to use a testimonial that you provide to us.
Referrals: We may collect and use your name, email address and school details when that information is provided by someone you know referring you to our website. We may also collect and use your name, email address and school if you refer someone to us. Our purpose in using this information is to promote our services and develop our business. Our lawful basis for using your personal information in this way is legitimate interests. Our legitimate interests are business development and meeting the expectations of those providing referrals.
Lawful Basis
When we use your personal information we are required to have a lawful basis for doing so. There are various different lawful bases on which we may rely, depending on what personal information we process and why. These are detailed above. If you have any questions on them, please get in touch with us.
Where the lawful basis is consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact our Data Protection Officer using the details above.
Information we collect automatically
Usage Data
Like all online services, when you visit or use our website and app, we will capture and process usage data.
This usage data is ultimately processed to deliver reliable, secure and accurate services to you and to consistently enhance, improve and optimise your experience of using our website and social media platform.
We may use third parties to collect and capture usage data such as your IP address, type, operating system, device information and your mobile carrier. Additionally, we may receive or collect additional information such as the referring web page, referring search terms, and pages visited. We may use your IP address to determine your approximate location. We do not sell this data to any third parties but use it for security reasons. Our lawful basis for this processing is legitimate interests. Our legitimate interest is to measure the effectiveness of all our services to:
Cookies and other Tracking Technologies
A cookie is a small text file that is downloaded onto a computer or smartphone when the user accesses a website, providing functionality.
At present we do not use third party partners to do this and will update this privacy notice should we do so.
Our website uses cookies and stored device data for the following purposes:
Our lawful basis for using cookies in this way is legitimate interests. Our legitimate interests are security, service improvement and marketing.
You can choose to remove or disable cookies via your browser settings. Our website or social media tool may not work properly if you disable or decline cookies.
Who do we share your personal information with?
We will share your personal information with our employees to enable them to provide our services to you.
We also share your information with third parties to help us operate, provide, improve, integrate, customise, support and market our services. We undertake appropriate measures to ensure that these third parties are compliant with data protection laws and security and always ensure that the appropriate legal documentation is in place.
We use service providers to provide website and application development and support, hosting, maintenance, back-up, storage, payment processing, analysis and other services for us, which may require them to access or use information about you.
If a service provider needs to access information about you to perform services on our behalf, they do under instruction from us, and must abide by our policies and procedures designed to protect your information
Our current service providers are:
Name | Processing |
---|---|
Quickbooks | Payment and recording |
AWS | Hosting, maintenance, backup and storage (UK based) |
Cloudinary | Storage and backup of images |
Zendesk | Administration and customer support |
Sendgrid | Transactional and service emails (EU and US-based) |
Mailchimp | Marketing emails and CRM |
Google Cloud Platform | Customer administration, record keeping and email |
Twinkl Hive Ltd | Website support and application development; Customer support and administration |
Twinkl Ltd | Website support and application development Customer support and administration |
Twinkl Aus Pty Ltd | Website support and application development Customer support and administration |
Google Signals GA4 | Data collection and analytics |
We may also share information about you with third parties when you give us your consent to do this. For example, we may share personal testimonials of our services on third party websites and on social media platforms.
In some very rare cases, we may share your information with a third party if we believe that sharing is reasonably necessary to:
Transferring your personal information internationally
Your personal information may be transferred and processed in countries other than in the country in which you live. These countries may have data protection laws that are different to the laws of the country in which you reside.
We may also transfer your personal information to countries which are located outside the United Kingdom (UK) and European Economic Area (EEA).
Such countries may not have the same data protection laws as the UK and EEA. Any transfer of your personal information will be subject to a European Commission approved contract (as permitted under the UK GDPR) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
How long do we keep your personal information?
We will retain personal information where we have a contractual, legal or legitimate obligation to do so. We will retain such information for as long as reasonably required to meet such contractual, legal or legitimate obligations. We may have to retain your information for a number of years in order to satisfy these obligations. For example, we may need to comply with an applicable UK, EU or international law with regards to tax and accounting requirements.
When we have no purpose and lawful grounds to use your information, or where you can exercise your rights under your country’s data protection law, we will take reasonable steps to delete or anonymise it.
How do we keep your personal information secure?
We have safeguards in place to protect your personal information. These measures are reviewed regularly and updated when necessary to meet our business needs and regulatory requirements. Examples of procedures and organisational measures include, but are not limited to:
We will take steps reasonably necessary to ensure that your personal information is protected. Although we do our best to keep your personal information safe, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. The use of the Internet is not entirely secure and no company can ever make this guarantee to you. Any transmission is therefore, at your own risk.
How do we use social media?
We may use social media and social networking services for promoting our business, communicating with you and supporting the teaching community. In order to do this, we require the use of third party service providers, such as Facebook, Twitter, LinkedIn, Instagram, and YouTube.
Our social media pages, groups, feeds and channels are administered by these third parties:
We do not export information on our followers from these social media platform to our own systems unless we have your explicit consent to do so or your public profile is linked to your organisation (e.g. LinkedIn).
We may message you directly through social media when you contact us through these platforms. We aim to delete these messages as soon as we have responded to the queries.
Marketing
We would like to send you information about our products and services, competitions, events and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us, register for a competition, giveaway or event or sign up to provide feedback.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
It may take up to 5 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Your Rights
Under the UK GDPR you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the UK GDPR.
If you would like to exercise any of those rights, please:
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The UK GDPR gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Updates to this Privacy Policy
This website privacy policy was published on 1st April 2020 and last updated on 22nd August 2022.
We may change this website privacy policy from time to time and when we do we will inform you by updating this page