Who we are
Our collection and use of your personal information
Transfer of your information out of the UK and EEA
Cookies and similar technologies
Keeping your personal information secure
How to complain
How to contact us
Do you need extra help?
This website is operated by Natterhub Limited.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We collect personal information about you when you access our website, register with us, contact us, send us feedback, post material to our website and complete customer surveys.
We collect this personal information from you either directly, such as when you register with us or contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
your name, email address, school, school postcode and role
details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you
your account details, such as username, login details
We use this personal information to:
create and manage your account with us
verify your identity
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
Currently, this website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected
What information we ask for
How and why we use your information
When you register with us
Contact details: your name, email address, school, school postcode and role
We ask for this:
— to create and manage your account with us
— to communicate with you about your account
We rely on legitimate interests as the lawful basis for collecting and using your personal information.
Our legitimate interests are providing you with an account that you have asked for.
We will keep this information until:
— you close your account with us
— we close your account
We will disclose your personal data to our employees to enable them to process your data.
Your personal data may also be disclosed to our agents, sub-contractors, data processors and suppliers to enable them to process your personal data on our behalf.
Some of these third party recipients may be based outside the United Kingdom and European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK and EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
to maintain website security, prevent website abuse and ensure legislative/regulatory compliance;
to compile, and enrich, internal business data regarding website traffic and activity;
to advertise our services to you across our website and on third party;
to help to improve our services to you and better meet your future needs.
We would like to send you information about our product and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
—contacting us at email@example.com
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email, call or write to us,
let us have enough information to identify you,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request.
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Please contact us, if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to firstname.lastname@example.org, write to The Courtyard, High Street, Ascot, Berkshire, UK, SL5 7HP or call 01344 555456